Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems quickly and efficientlyScored in top 10% of employees in successful resolution of issuesDeveloped reputation as an efficient service provider with high levels of accuracyDescribed product to customers and accurately explained details and care of merchandiseAnswered product questions with up-to-date knowledge of sales and store promotionsManaged wide variety of customer service and administrative tasks to resolve customer issuesHelped drive sales goals and achieve monthly quotasAsked open-ended questions to assess customer needsContacted customer to follow up on purchases, suggest new merchandise and inform them about promotions and upcoming eventsRecommended alternative items if product was out of stockTroubleshooting. Assessment, system knowledge, analytical skills, testing, calm mindset, problem solving,logic, critical thinking skills, collaboration, communication.
PROFESSIONAL Strong problem-solving abilities, committed to achieving goals with customer service and technical.
Implementing Technical process customer satisfaction.resulted in high marks on quality assurance evaluation.Data Entry Specialist,Virtual Assistant Expert.
“I have found someone who is smart, has a great work ethic and is easy to work with.”
Sara Brumfield
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