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PROFESSIONAL EXPERIENCEHEDY PHILIPPINES, INC.DRUPAL QUALITY ASSURANCE ANALYST | JULY 2021 – PRESENT• Ensured the delivery of high-quality project assets by implementing rigorous quality assurance measures.• Developed and implemented comprehensive manual testing strategies for web applications.• Conducted thorough manual tests on web applications, identifying and documenting defectswith precise• descriptions and step-by-step instructions to replicate.• Collaborated closely with cross-functional scrum teams and clients to discuss and troubleshoottest results and resolve any issues.• Successfully managed and executed projects on various platforms, including Drupal, SalesforceCloud Commerce, and Upgrade to see actual infoNOVATAGE, INC.PROJECT MANAGER | SEPT. 2020 – JULY 2021• Played a key role in the planning, development, implementation, and evaluation of projects, ensuring their successful execution.• Collaborated closely with project teaUpgrade to see actual infombers to define clear and measurable project goals and objectives, monitoring progress and taking proactive steps to ensure their achievement.• Documented critical decisions and collaborated with teaUpgrade to see actual infombers to create comprehensive project collateral, contributing to effective project communication and knowledge sharing.• Efficiently coordinated project resources, ensuring their optimal utilization, while maintaining effective communication with stakeholders to gather and distribute project-related information.• Recognized as one of the Most Outstanding Employees in 2020, reflecting dedication, exemplary performance, and contributions to the organization's success.ASIAN ADVANTAGES, INC.ASSISTANT OPERATIONS MANAGER | JULY 2018 – JULY AUG. 2020• Acted as the primary Project Stakeholder for the website operations division, taking a lead role in representing business operations in website optimization projects.• Played a vital role in cross-functional collaboration, actively participating in website optimization projects and providing valuable insights as a key stakeholder.• Prioritized team process improvement, dedicating efforts to enhance efficiency and effectiveness while also serving as a mentor to teaUpgrade to see actual infombers, fostering their professional growth and development.• Assisted in the effective management of product website issues, utilizing strong problem-solving skills to address and resolve issues in a timely manner, ensuring smooth website operations.PROJECT LEAD | JULY 2016 – JULY 2018• Held the role of Product Owner for the brand's desktop and mobile main landing pages,overseeing their strategic development and ensuring alignment with business objectives.• Coordinated with third-party providers, fostering strong partnerships to meet businessrequirements and deliver high-quality solutions.• Assisted in identifying project risks and implementing effective mitigation approaches, promptly addressing any issues that arose and proactively seeking resolutions.• Facilitated meetings and requirements workshops, promoting effective communication and collaboration among cross-functional teams to drive project success.• Demonstrated proficiency in change management by efficiently managing and controlling change requests, ensuring they were properly assessed, prioritized, and implemented within project timelines.PROJECT COORDINATOR | AUG. 2014 – JULY 2016• Collaborated with both business and technology departments to effectively gather andcomprehend business requirements and needs.• Assessed and provided valuable feedback on High Level Specifications documentationprepared by the R&D team.• Offered comprehensive content management services to various business teams, ensuringefficient organization and accessibility of information.• Took ownership of production support by actively replicating reported issues andtroubleshooting them to ensure timely resolution and smooth operation.CERTIFICATION AND COURSESShopify: Business Fundamentals Shopify AcademyFebruary 2022Shopify: Product FundamentalsShopify AcademyMarch 2022Foundations of Project ManagementGoogle CourseraMarch 2021Scrum Foundation Professional Certificate Certification ID:Upgrade to see actual infoCertiProfOctober 2020Scrum Master Accredited Certification Certification ID:Upgrade to see actual infoInternational Scrum InstituteJune 2020SKILLSBusiness AnalysisProject Management (Agile, Kanban)Quality Assurance Testing (Manual)Website Content Management (Drupal, SFCC) User Acceptance TestingIssue/Bug ManagementEnd-user TrainingTRAININGS AND SEMINARSDigital Project ManagementCertified Digital Marketer Program August 2018Technology Road Mapping And Customization Certified Digital Marketer ProgramJuly 2018Technology Solutions: Build Or AdaptCertified Digital Marketer ProgramJune 2018Agile Software Development With Scrum, XP, And KanbanOrange And Bronze Software LabsFebruary 2016ACADEMIC BACKGROUNDDE LA SALLE LIPABachelor of Science in Management TechnologyGraduated 2014
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