Remote IT Technician

Overview

Looking for part-time work (4 hours/day)

at $7.00/hour ($616.00/month)

Bachelors degree

Last Active

November 6th, 2023 (165 days ago)

Member Since

May 16th, 2020

Profile Description

Experience and knowledge of ITIL incident, knowledge management and understand ITIL work flow.
Work, experience, and knowledge with Microsoft Products (Windows OS, Active Directory, Exchange Server, and MS-Office products.)
Act as an escalation point for technical escalations.
Subject Matter Expert capable working with both regional IT teams and Local Support Team.
SAP grey config FI-MM-SD support:
Creation of New Materials Core and Web
Authorized Transporter within landscapes
Creation of new characteristics and values
Solution Manager monitoring including background jobs.
SAP User Management
SAP Monthly Termination Process
Central User Administration
Active Directory:
User Account Creation, Deletion, and Modification
Create Security Groups and assign level of access
Creation of H drive and add local path on the AD.
AD Lifecycle – Idle, Disabled, Deleted.
Microsoft O365:
Handled O35 migration from Lotus Notes
Knowledge on Mail user management such as delegation.
Assist users regarding O365 applications such as MS Office products.
POC for O365 migration event
Handled EAC for Mobile Quarantine
Lotus Notes E-mail and Email Database:
Lotus Notes User Administration
Mailing group/databases
Access List Control mail group/databases
Service-Now (Ticketing system):
Service-Now User Administration
Ability to generate reports
Knowledge Base creation
Mobile Device Management (iOS and Android):
Air watch User Administration
Mobile Iron User Administration
BaseN (iOT):
Receiving calls from third party network when a network device is Upgrade to see actual infoecking of network device and its status.
When the line is saturated, using BaseN to find out the address that is consuming heavy bandwidth
Cisco Desk Phone User management:
Creation, Modification, Deletion of an account for desk
phone and Cisco Jabber softphone.
Assigning and re-assigning numbers to end users.
Password and PIN reset.
Assisting end user to setup call Upgrade to see actual infosktop Support (XP - Windows 10) Basic to advance troubleshooting:
Addresses and resolves basic incidents and requests; logs all incidents and requests; engages other service desk resource to resolve incidents that are beyond the scope of the ability or responsibility.
Remote Desktop Support incidents through resolution
Ensure the end-to-end customer experience and builds strong relations through deep problem understanding, ensuring timely resolution or escalation, communicating promptly, and handling customer with consummately professional attitude.
Analyze and resolves queries, incidents and requests regarding use of application software and hardware.
Adheres to and supports Operations and Technology standards, policies, and procedures.
Provide user administration for Mobile Device Management – Mobile Iron.
Experienced and knowledge adding or restricting users to access a resource or application via AD.