8194d9 08c9040d0de8092bf

Remote IT Technician

99 ID PROOF
Verified
Timeproof:
contact
background check
mark as hired
EXPECTED SALARY
Php 45,000.00/month
( $812 USD )
EDUCATIONAL ATTAINMENT
Bachelors degree
AVAILABILITY
40 hrs/wk
( $4.70 USD/hr )
EXPERIENCE OVERVIEW
2 and half years as IT Helpdesk Technician and promoted to IT Helpdesk Technician II then to Incident Controller
BASIC INFORMATION
Age:
26
Gender:
Male
Location:
Calapan City, Oriental Mindoro
Tests Taken:
IQ
Score:  118

DISC
Dominance:21%
Influence:16%
Steadiness:28%
Compliance:35%

English
 B2(Upper Intermediate)
Last Active:
November 24th, 2022 (6 days ago)
Member Since:
May 16th, 2020
SKILL SUMMARY

Experience and knowledge of ITIL incident, knowledge management and understand ITIL work flow.
Work, experience, and knowledge with Microsoft Products (Windows OS, Active Directory, Exchange Server, and MS-Office products.)
Act as an escalation point for technical escalations.
Subject Matter Expert capable working with both regional IT teams and Local Support Team.
SAP grey config FI-MM-SD support:
Creation of New Materials Core and Web
Authorized Transporter within landscapes
Creation of new characteristics and values
Solution Manager monitoring including background jobs.
SAP User Management
SAP Monthly Termination Process
Central User Administration
Active Directory:
User Account Creation, Deletion, and Modification
Create Security Groups and assign level of access
Creation of H drive and add local path on the AD.
AD Lifecycle – Idle, Disabled, Deleted.
Microsoft O365:
Handled O35 migration from Lotus Notes
Knowledge on Mail user management such as delegation.
Assist users regarding O365 applications such as MS Office products.
POC for O365 migration event
Handled EAC for Mobile Quarantine
Lotus Notes E-mail and Email Database:
Lotus Notes User Administration
Mailing group/databases
Access List Control mail group/databases
Service-Now (Ticketing system):
Service-Now User Administration
Ability to generate reports
Knowledge Base creation
Mobile Device Management (iOS and Android):
Air watch User Administration
Mobile Iron User Administration
BaseN (iOT):
Receiving calls from third party network when a network device is Upgrade to see actual infoecking of network device and its status.
When the line is saturated, using BaseN to find out the address that is consuming heavy bandwidth
Cisco Desk Phone User management:
Creation, Modification, Deletion of an account for desk
phone and Cisco Jabber softphone.
Assigning and re-assigning numbers to end users.
Password and PIN reset.
Assisting end user to setup call Upgrade to see actual infosktop Support (XP - Windows 10) Basic to advance troubleshooting:
Addresses and resolves basic incidents and requests; logs all incidents and requests; engages other service desk resource to resolve incidents that are beyond the scope of the ability or responsibility.
Remote Desktop Support incidents through resolution
Ensure the end-to-end customer experience and builds strong relations through deep problem understanding, ensuring timely resolution or escalation, communicating promptly, and handling customer with consummately professional attitude.
Analyze and resolves queries, incidents and requests regarding use of application software and hardware.
Adheres to and supports Operations and Technology standards, policies, and procedures.
Provide user administration for Mobile Device Management – Mobile Iron.
Experienced and knowledge adding or restricting users to access a resource or application via AD.

WORKER SKILLS
TOP SKILLS
  • Writing
  • Customer Support
  • Email Support
  • Phone Support
  • Tech Support

Office & Admin (Virtual Assistant)
SKILL RATING
  • Data Entry
  • Email Management
  • Excel
  • Transcription

English
SKILL RATING
  • Speaking
  • Writing

Web Development
SKILL RATING
  • ASP.NET
  • Javascript
  • Mysql
  • PHP

Webmaster
SKILL RATING
  • Html

Graphics & Multimedia
SKILL RATING
  • Graphics Editing
  • Logo Design
  • Photoshop
  • Video Editing

Software Development / Programming
SKILL RATING
  • Android development
  • C#
  • Desktop Applications

Customer Service & Admin Support
EXPERIENCE

My recent background has involved work as a IT Helpdesk Technician for 2 and half years, I've been promoted as IT Helpdesk Technician II after 1 and half years and then promoted again as Incident Controller I after 6 months. I have experience and knowledge in ITIL incident, knowledge management and understand ITIL work flow. Work, experience, and knowledge with Microsoft Products (Windows OS, Active Directory, Exchange Server, and MS-Office products.) Act as an escalation point for technical escalations. Subject Matter Expert capable working with both regional IT teams and Local Support Team.

SKILL RATING
  • Customer Support
  • Email Support
  • Phone Support
  • Tech Support

Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".

It DOES NOT indicate skill level.

ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.

It's intended to help employers know who they're talking to is real, and not a fake identity.

Read More »