E-commerce / Customer Service / Virtual Assistant

From organizing the office to managing schedules, setting up meetings, and communicating on behalf of the company’s executives, scheduling appointments and maintaining calendars. Creating email templates. project Managements

- Managed inbound and outbound customer calls and emails. - Addressed customer concerns and provided solutions through active listening and problem-solving skills. - Proficiently troubleshooted and resolved diverse technical issues concerning VoIP services. - Expertly diagnosed problems, guided clients through effective solutions, and conducted follow-ups to ensure issue resolution. - Maintained accurate and up-to-date customer records in the company database.

- Managed the sales process from lead to close, including prospecting, pitching, and negotiating deals. - Built and maintained strong relationships with clients, understanding their needs and providing personalized solutions. - Conducted market research and analyzed data to identify new business opportunities and potential clients. - Acted as a liaison between clients and other departments to ensure customer satisfaction and smooth delivery of products services. - Contact clients to collect outstanding debts and negotiate payment plans. - Resolved billing disputes and updated customer information in the database. - Managed a portfolio of accounts and maintained accurate records of all collection activities. - Provided excellent customer service and built rapport with clients to encourage on-time payments.