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Customer Service Representative

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EXPECTED SALARY
Php 35,000.00/month
( $630 USD )
EDUCATIONAL ATTAINMENT
Bachelors degree
AVAILABILITY
40 hrs/wk
( $3.64 USD/hr )
EXPERIENCE OVERVIEW
10 years on BPO industry
BASIC INFORMATION
Age:
42
Gender:
Female
Location:
caloocan city, metro manila
Tests Taken:
IQ
Score:  125
English
 C1(Advanced)
Last Active:
November 24th, 2022 (2 days ago)
Member Since:
May 10th, 2020
SKILL SUMMARY

My professional history includes positions such as Team Lead Offshore at Compass Experience Lab.
Most recently, my responsibilities as Team Lead at Compass match the qualifications you are seeking.  I respond to customers through email and chat while creating memorable service interactions. Have enough experience in Ecommerce tools such as Magento and Shopify. Manage all schedules and schedule changes for the team. Help support the new hire onboarding process and lead training. Manage team’s communication responsiveness and engagement through email and other communication platforms. Schedule weekly 1:1s to review associate performance and ensure teaUpgrade to see actual infombers meet all client KPIs.

WORKER SKILLS
TOP SKILLS
  • Data Entry
  • Email Management
  • Excel
  • Quality Assurance
  • Customer Support
  • Email Support

Office & Admin (Virtual Assistant)
EXPERIENCE

My professional history includes 3 years as Team Lead Offshore at Compass Experience Lab.

SKILL RATING
  • Data Entry
  • Email Management
  • Excel
  • Quality Assurance
  • Research

English
EXPERIENCE

I have more than experience in a BPO industry and the main language used for conversation is English

SKILL RATING
  • Speaking
  • Translation
  • Writing

Writing
SKILL RATING
  • Editing Proofreading

Advertising
SKILL RATING
  • Google AdWords

Customer Service & Admin Support
EXPERIENCE

I have 10 years of progressive experience in Customer Service. My professional history includes positions such as Team Lead Offshore at Compass Experience Lab.

SKILL RATING
  • Customer Support
  • Email Support
  • Phone Support
  • Tech Support

Project Management
EXPERIENCE

In my former position as DOMO editor for more than ten months, one of the objectives was to prepare presentations using the domo platform, with a specific deadline.

SKILL RATING
  • Other Project Management

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