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Customer Service Representative, Email and Outbound Specialist, Fraud Analyst

99 ID PROOF
Verified
Timeproof:
EXPECTED SALARY
Php 30,000.00/month
( $582 USD )
EDUCATIONAL ATTAINMENT
Bachelors degree
AVAILABILITY
40 hrs/wk
( $3.36 USD/hr )
EXPERIENCE OVERVIEW
5 years in the BPO industry.
BASIC INFORMATION
Age:
27
Gender:
Female
Location:
Taguig City
Tests Taken:
None
Last Active:
2022-05-12
Member Since:
2020-05-09
SKILL SUMMARY

Customer Service Representative - providing possible options that will suit cardholder's needs and wants. Explaining to customers their statement of account and their billing queries. Doing basic troubleshooting on their online account and handling their complaints with the product.<8efe80624d780eba0c6493ec45140364>Email and Outbound Specialist - providing best solution to the cardholder's queries thru email and doing outbound calls to the cardholder's unresolved cases. I'm capable of doing inbound/outbound calls and email support.

Fraud Analyst - Investigating disputes of the cardholder and will provide a decision whether the claim is denied or approved.

WORKER SKILLS
TOP SKILLS
  • Data Entry
  • Email Management
  • Excel
  • Research
  • Transcription
  • Speaking
  • Translation
  • Writing
  • Editing Proofreading
  • Customer Support
  • Email Support
  • Phone Support

Office & Admin (Virtual Assistant)
SKILL RATING
  • Data Entry
  • Email Management
  • Event Planner
  • Excel
  • Quality Assurance
  • Research
  • Transcription
  • Travel Planning

English
EXPERIENCE

I have 5 years experience with English. I've worked on a BPO industry for 5 years that's why I'm good in communicating thru English language.

SKILL RATING
  • Speaking
  • Translation
  • Writing

Writing
SKILL RATING
  • Blogging
  • Copywriting
  • Editing Proofreading

Customer Service & Admin Support
EXPERIENCE

I have 5 years experience with Inbound/Outbound calls and as an Email Support.

SKILL RATING
  • Customer Support
  • Email Support
  • Phone Support

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