Customer Service Expert | Shopify Manager | Client Analyst

Overview

Looking for part-time work (4 hours/day)

at $17.60/hour ($1,548.80/month)

Post-graduate degree (Masters, Doctorate, etc.)

Last Active

January 31st, 2024 (84 days ago)

Member Since

April 14th, 2020

Profile Description

An expert Customer Service Specialist for more than 7 years.Worked with several e-Commerce businesses which were US-based online shopping company that delivers women stuff (lingerie), flowers, and other stuff to different countries especially US and Canada.
Fully trained to answer and handle:• Phone calls (Inbound and Outbound)• Emails• Chats
Well trained with:• Order placement• Order tracking• Order fulfillment• Exchanges and returns of products (RMAs)• Refunds (via Stripe and Paypal)
Has extensive experience using tools such as:• Zendesk• Gorgias• Intercom• CRM• Magento• Order Admin• Talkdesk• Aircall• Trello• Slack• Stripe• Paypal• Google Suite• Microsoft Basic Application Software
I am also a Customer Service - Quality Assurance Auditor that mainly focuses on Customer Satisfaction rate and teammates Quality Assurance for a daily, weekly, and monthly basis.After 6 months of hard work as a Quality Assurance Analyst, I've been promoted as a Team Leader for a small e-Commerce campaign. Handled 15 teammates and worked with clients directly.
Well trained in:• Using Google suit• Creating daily and weekly reports• Talking to clients every (weekly/monthly) Business Review• Facilitating Team Calibration• Creating Macros (Email and Chat Templates)• Facilitating TeaUpgrade to see actual infoetings and Coaching sessions
I am also a Social Media Manager that handles different Socia Media accounts; handling and scheduling 30-day posts, publishing content, and content moderation.
Experienced with:• Facebook• Instagram• Twitter
I am here to add success to your business and company.