Virtual Assistant | Zendesk Support | Shopify Support | CSR

Overview

Looking for full-time work (8 hours/day)

at $6.00/hour ($1,056.00/month)

Associates degree

Last Active

April 17th, 2024 (2 days ago)

Member Since

April 12th, 2020

Profile Description

E-commerce CSR (Zendesk/Gorgias/Shopify Customer Support)
• Responds and provides knowledgeable answers to customers' email inquiries thru Zendesk tickets in regards to their inquiries such as order status, delivery timeframes, etc
• Responds to brand's customers via Facebook/Instagram inbox and comments, handling reviews and such
• Processing orders, returns, replacement, warranties, and refunds.
• Deal with orders in the back office and liaise with logistics (warehouse and couriers for Australia, USA, Canada, Europe, United Kingdom, New Zealand, and Asia)
• Manage ongoing customer relationships utilizing our CRM tools such as Zendesk and Shopify
• Delivering 100% customer satisfaction in regards to dispatch of products and ensuring after-sales support is being provided.
• Handling inbound/outbound phone calls, emails, and chats from online customers.

General Virtual Assistance:
• Data Entry
• Proficiency in Microsoft Office and Google Docs
• Email Management/Filtering
• Project Management
• Calendar Management
• File Management
• Transcription (transcribing voicemail, video or audio, podcast etc.)
• Internet Research
• Database building (eg. updating mail or contact lists on your CRM)
• Making Reports (Creating basic reports (reports on weekly tasks, deliverables, sales)
• Sending Invoices
• Booking appointments with clients
• Following up with clients/customers (sending thank you and other reminder emails
• Receptionist duties (answering occasional calls)
• Personal errands(purchasing gifts for loved ones/family members)
• Hotel and Flight Booking
• Preparing Slideshows (Powerpoint Presentations)
• Answering support tickets (with the use of Zendesk)
• Dropbox / Google Drive Organization

Lead Generation:
• Building Lists
• Email handling and responding
• Generating Leads via Social Media
• Generating Leads via Google and SERPs

Customer Service :
• Chat and Email support
• Inbound and Outbound Call Handling
• Troubleshooting
• Generate sales leads
• Answering product inquiries
• Processing orders, forms, applications, and service requests.
• Handles complex complaints
• Keeping records of customer interactions, transactions, comments, and complaints.

Tools used:
Shopify
Zendesk
Salesforce
Gorgias
Livechat
Hubspot
Siebel
EStore
Mailchimp

My mission is to provide customized virtual business management and support services to established business owners and to take the weight off their shoulders, giving them back the time and energy to run a successful business.
I have almost 5 years of experience being a Customer Service Representative (eCommerce Email/Chat and Voice support) and Lead Generation Master. I have worked with customers to maintain relationships, resolve disputes, and escalated issues. I can easily adapt to do many things and serve many functions. I am determined to do well in my job and am determined to have a successful career as well as make the company I work for more competitive. I’d also describe myself as being very resourceful. I find solutions, get creative, and solve problems without needing the help of coworkers or managers. I know when to ask for help and I don’t stay quiet if I do need assistance. But when it is possible to handle something without occupying the time of others, I do it and I consider myself very good at it.

I am currently enrolled in Filipino Virtual Assistance Academy's Freelancing course as I would like to level up my knowledge and skills.

Dedication in everything I do is my strength and I would like to showcase my passion and dedication to drive your business to success. Let me help you grow your business.