Order Processing Manager|Ecommerce| Dropshipping |CSR | VA

Overview

Looking for full-time work (8 hours/day)

at $3.41/hour ($600.00/month)

Associates degree

Last Active

March 6th, 2023 (407 days ago)

Member Since

April 8th, 2020

Profile Description

1. Fraud Account Specialist  (January 2014 – May 2016)

°Pinpoints fraudulent activities on transactions done with the company to prevent losses.
°Reviewing and resolving current detection and prevention efforts that the company is already taking.
°Ensuring that the business and the customers are protected from any risks and losses.

2. Technical Support Representative (May 2016 - December 2017)

°Providing answers to clients by identifying problems; researching answers; guiding the client through corrective steps.
°Improving client references by writing and maintaining good documentation.°Participates in the development of client training programs by identifying learning issues.
°Avoids legal challenges by monitoring compliance with service agreements.°Improves system performance by identifying problems; recommending changes.

3. Customer Service Representative (December 2017 - December 2018)

°Responding to customers' web inquiries regarding online merchandise or service orders.
°Assists customers with product selection, answer basic questions, and suggests various product options that are available.
°Documents customer problems and inputs in a ticketing system.
°Ensures prompt and proper resolution of customer queries by providing additional information or escalating/engaging others in the organization to provide a solution according to defined procedures.

4. Order Processing Manager (August  2020 - October  2021)
°Manages the order fulfillment process including order entry, administration, and shipping. 
°Overseas the order tracking process. 
°Ensures adequate inventory levels are maintained.