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Order Processing Manager|Ecommerce| Dropshipping |CSR | VA

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EXPECTED SALARY
Php 30,000.00/month
( $561 USD )
EDUCATIONAL ATTAINMENT
Associates degree
AVAILABILITY
30 hrs/wk
( $4.32 USD/hr )
EXPERIENCE OVERVIEW
6 years in the Customer Service with multiple industries
BASIC INFORMATION
Age:
30
Gender:
Female
Location:
Pasig
Tests Taken:
IQ
Score:  135

DISC
Dominance:30
Influence:14
Steadiness:26
Compliance:30

English
 C2(Advanced/Mastery)
Last Active:
December 13th, 2022 (46 days ago)
Member Since:
April 8th, 2020
SKILL SUMMARY

1. Fraud Account Specialist  (January 2014 – May 2016)

°Pinpoints fraudulent activities on transactions done with the company to prevent losses.
°Reviewing and resolving current detection and prevention efforts that the company is already taking.
°Ensuring that the business and the customers are protected from any risks and losses.

2. Technical Support Representative (May 2016 - December 2017)

°Providing answers to clients by identifying problems; researching answers; guiding the client through corrective steps.
°Improving client references by writing and maintaining good documentation.°Participates in the development of client training programs by identifying learning issues.
°Avoids legal challenges by monitoring compliance with service agreements.°Improves system performance by identifying problems; recommending changes.

3. Customer Service Representative (December 2017 - December 2018)

°Responding to customers' web inquiries regarding online merchandise or service orders.
°Assists customers with product selection, answer basic questions, and suggests various product options that are available.
°Documents customer problems and inputs in a ticketing system.
°Ensures prompt and proper resolution of customer queries by providing additional information or escalating/engaging others in the organization to provide a solution according to defined procedures.

4. Order Processing Manager (August  2020 - October  2021)
°Manages the order fulfillment process including order entry, administration, and shipping. 
°Overseas the order tracking process. 
°Ensures adequate inventory levels are maintained. 

WORKER SKILLS
TOP SKILLS
  • Community Forum Moderation
  • Content Moderation
  • Customer Support
  • Email Support
  • Phone Support
  • Social Media Moderation
  • Tech Support

Customer Service & Admin Support
EXPERIENCE

I've been in the Customer Service industry for sixyears. I handled different campaigns. Outbound/Inbound calls, Email, and chat support. To name a few, I supported Microsoft, Capital One, and kohls.com.

SKILL RATING
  • Community Forum Moderation
  • Content Moderation
  • Customer Support
  • Email Support
  • Phone Support
  • Social Media Moderation
  • Tech Support

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