1. Fraud Account Specialist (January 2014 – May 2016)
°Pinpoints fraudulent activities on transactions done with the company to prevent losses.
°Reviewing and resolving current detection and prevention efforts that the company is already taking.
°Ensuring that the business and the customers are protected from any risks and losses.
2. Technical Support Representative (May 2016 - December 2017)
°Providing answers to clients by identifying problems; researching answers; guiding the client through corrective steps.
°Improving client references by writing and maintaining good documentation.°Participates in the development of client training programs by identifying learning issues.
°Avoids legal challenges by monitoring compliance with service agreements.°Improves system performance by identifying problems; recommending changes.
3. Customer Service Representative (December 2017 - December 2018)
°Responding to customers' web inquiries regarding online merchandise or service orders.
°Assists customers with product selection, answer basic questions, and suggests various product options that are available.
°Documents customer problems and inputs in a ticketing system.
°Ensures prompt and proper resolution of customer queries by providing additional information or escalating/engaging others in the organization to provide a solution according to defined procedures.
4. Order Processing Manager (August 2020 - October 2021)
°Manages the order fulfillment process including order entry, administration, and shipping.
°Overseas the order tracking process.
°Ensures adequate inventory levels are maintained.
I've been in the Customer Service industry for sixyears. I handled different campaigns. Outbound/Inbound calls, Email, and chat support. To name a few, I supported Microsoft, Capital One, and kohls.com.
Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".
It DOES NOT indicate skill level.
ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake identity.
Over the years, I have tried different ways to give feedback to my OFSs, and I can say that I’ve found what works best for us.
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