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Training, Customer, and Technical Support- Team Lead

99 ID PROOF
Verified Timeproof:
EXPECTED SALARY
Php 60,000.00/month ( $1,210 USD )
40 hrs/wk ( $6.87 USD/hr )
EDUCATION
Bachelors degree
EXPERIENCE
10 Years in Customer Service/ Technical Support / Training/ Call Quality/ Leadership
BASIC INFORMATION
Age:
31
Gender:
Male
Tests Taken:
IQ
Score:  125

DISC
Compliance:7
Dominance:45
Influence:31
Steadiness:16

English
 C2(Advanced/Mastery)
Last Active:
2020-05-06
Member Since:
2020-04-04
SKILL SUMMARY

I am actively looking to work with an individual or company that builds creative solutions. if you think we could team up, please feel free to contact me.

With over 10 years of Customer/Technical Support, Training, and Leadership experience, I am prepared to significantly contribute to your company’s goals. My objective as a freelancer is to provide quality and reliable service contributing to the success of individuals or professionals seeking Virtual Assistance, Admin Support, Data Entry, Training, Call Quality, Document Handling, Order processing, Process Design, Knowledge Management, Web Research, Email Handling, and other general admin tasks. My exceptional interpersonal and motivational abilities have always helped me to deliver high-quality work. My abilities are not limited as I strive to continue learning and go beyond my comfort zone. My positivity and eagerness to explore make me the best at what I do.

I am highly proficient with:
• MS Office (Word, Excel, PowerPoint, Outlook)
• Google Suite: Drive, Docs, Sheets, Forms, Mail, Calendar, Slides
• Adobe Acrobat for creating fillable forms
• Document conversions (PDF, Word, Excel, Text)
• Basic Photoshop and Illustrator for editing PDF files (documents, banners, flyers)
• Salesforce
• LinkedIn
• Canva

I also have a strong background in:
• Team leadership and Collaboration
• Training
• Call Quality
• Knowledge Management
• Working with teams in a fast-paced environment
• Recruiting: Sourcing of candidates for a recruiting firm
• Transcription: Transcribing audios/videos
• Social media: Creating/Posting content to Instagram and Facebook platform

WORKER SKILLS
TOP SKILLS
  • Admin Assistant
  • Data Entry
  • Email Management
  • Quality Assurance
  • Transcription
  • Speaking
  • Tutoring Teaching
  • Writing
  • Sales Representative
  • Telemarketing
  • Customer Support
  • Email Support
  • Phone Support
  • Tech Support

Office & Admin (Virtual Assistant)
EXPERIENCE

With over 10 years of Customer/Technical Support, Training, and Leadership experience, I am prepared to significantly contribute to your company’s goals. My objective as a freelancer is to provide quality and reliable service contributing to the success of individuals or professionals seeking Virtual Assistance, Admin Support, Data Entry, Training, Call Quality, Document Handling, Order processing, Process Design, Knowledge Management, Web Research, Email Handling, and other general admin tasks. My exceptional interpersonal and motivational abilities have always helped me to deliver high-quality work. My abilities are not limited as I strive to continue learning and go beyond my comfort zone. My positivity and eagerness to explore make me the best at what I do, as my clients say.

SKILL RATING
  • Admin Assistant
  • Appointment Setter
  • Data Entry
  • Email Management
  • Event Planner
  • Excel
  • Human Resource Management
  • Personal Assistant
  • Project Coordinator
  • Quality Assurance
  • Recruitment Assistant
  • Research
  • Transcription
  • Travel Planning

English
EXPERIENCE

With over 10 years of experience in a BPO setting, I have developed skills on how to effectively communicate in English. I was responsible for knowledge building and standard sharing that enables frontline efficiency and effectiveness. Inherent to my role is ensuring and implementing aligned frontline proficiency learning and development solutions in close coordination with the Learning & Development Team. Supported the alignment of communication in our company and among its customers and partner groups within the organization Oversaw and facilitated new agent onboarding activities Ensured the communications capabilities of frontline agent groups Maintained strong and positive relationships across functional groups. Instilled and demonstrated corporate policies and core values.

SKILL RATING
  • Speaking
  • Translation
  • Tutoring Teaching
  • Writing

Writing
SKILL RATING
  • Blogging
  • Copywriting
  • Creative Writing
  • Ebook Writing
  • Editing Proofreading
  • Ghost Writing
  • Technical Writing

Marketing & Sales
SKILL RATING
  • Affiliate Marketing
  • Classified Ads Marketing
  • Craigslist Marketing
  • Direct Mail Marketing
  • Email Marketing
  • Facebook Marketing
  • Instagram Marketing
  • Lead Generation
  • LinkedIn Marketing
  • Mobile Marketing
  • Private Blog Network
  • Sales Representative
  • SEM
  • SEO
  • Social Media Marketing
  • Telemarketing
  • Video Marketing
  • YouTube Marketing

Advertising
SKILL RATING
  • Amazon Product Ads
  • Bing Ads
  • Creative advertising
  • Facebook Ads
  • Google AdWords
  • Instagram Ads
  • Media Buys
  • Other Ad Platforms
  • Scientific advertising
  • Youtube Ads

Graphics & Multimedia
SKILL RATING
  • Logo Design
  • Photoshop
  • Video Editing

Customer Service & Admin Support
SKILL RATING
  • Community Forum Moderation
  • Content Moderation
  • Customer Support
  • Email Support
  • Phone Support
  • Social Media Moderation
  • Tech Support

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