I am a Shopify business expert for 2 years, I help merchants resolve issues and concern through research and increase their online sales conversion. Below are my task and skills I gained through experience.
* Resolved different concerns about web design, building a Shopify Store from scratch, adding and organizing products, use of app to add additional features on the website & import product listing to marketplaces like Amazon and Ebay.
* Educated merchants about building Dropshipping Business and provided knowledge about Dropshipping apps like Oberlo.
* Provided assistance in setting up Social media business accounts like
* Increased merchant satisfaction by resolving their concern about Shopify store through in depth analysis on their website and conducting thorough research.
* Worked with Start ups and Shopify Plus merchants to understand needs and provide advance experience on the website.
* Handled 10 - 20 Interactions (call, chat &
Aside from supporting Shopify Merchants, I also have experience in Customer service from Telecommunication Company in US and Canada for a year. Below are my tasks and skills.
* Assessing customer's needs and offers the best telecommunication service like cellphone, internet, phone service & premium channels.
* Increased customer satisfaction by resolving phone service or internet issues by basic troubleshooting steps.
* Handled 25 - 40 calls per day about sales, technical and billing concerns to address customer inquiries and concerns.
In college I took B.S in Accountancy for 3 years. I studied online courses related to Accounting and Bookkeeping to learn more. Below are my skills.
* Gained knowledge on creating Financial Statements which
is composed of balance sheet, income statement and cash
* Knowledgeable in accounting software such as QUICKBOOKS.
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