d81fd4809cd b0

Virtual Assistant | Customer Service Representative

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EXPECTED SALARY
Php 65,000.00/month
( $1,170 USD )
EDUCATIONAL ATTAINMENT
Bachelor of Science in Accountancy
AVAILABILITY
40 hrs/wk
( $6.76 USD/hr )
EXPERIENCE OVERVIEW
2 year as Shopify Support | 3 years as Customer Service Representative
BASIC INFORMATION
Age:
25
Gender:
Female
Location:
Mangaldan, Pangasinan
Tests Taken:
IQ
Score:  125

DISC
Dominance:51
Influence:30
Steadiness:13
Compliance:6

English
 C2(Advanced/Mastery)
Last Active:
November 16th, 2022 (11 days ago)
Member Since:
March 19th, 2020
SKILL SUMMARY

I am a Shopify business expert for 2 years, I help merchants resolve issues and concern through research and increase their online sales conversion. Below are my task and skills I gained through experience.

* Resolved different concerns about web design, building a Shopify Store from scratch, adding and organizing products, use of app to add additional features on the website & import product listing to marketplaces like Amazon and Ebay.
* Educated merchants about building Dropshipping Business and provided knowledge about Dropshipping apps like Oberlo.
* Provided assistance in setting up Social media business accounts like Facebook, Instagram, Twitter & Snapchat.
* Increased merchant satisfaction by resolving their concern about Shopify store through in depth analysis on their website and conducting thorough research.
* Worked with Start ups and Shopify Plus merchants to understand needs and provide advance experience on the website.
* Handled 10 - 20 Interactions (call, chat & email) per 15 - 30 minutes to address customer inquiries and concerns.

Aside from supporting Shopify Merchants, I also have experience in Customer service from Telecommunication Company in US and Canada for a year. Below are my tasks and skills.

* Assessing customer's needs and offers the best telecommunication service like cellphone, internet, phone service & premium channels.
* Increased customer satisfaction by resolving phone service or internet issues by basic troubleshooting steps.
* Handled 25 - 40 calls per day about sales, technical and billing concerns to address customer inquiries and concerns.

In college I took B.S in Accountancy for 3 years. I studied online courses related to Accounting and Bookkeeping to learn more. Below are my skills.

* Gained knowledge on creating Financial Statements which
is composed of balance sheet, income statement and cash
flow statement.
* Knowledgeable in accounting software such as QUICKBOOKS.

WORKER SKILLS
TOP SKILLS
  • Admin Assistant
  • Research
  • Travel Planning
  • Speaking
  • Writing
  • Copywriting
  • Creative Writing
  • Web Content Writing
  • Shopify
  • Content Management
  • Ecommerce / Shopping Carts
  • Bookkeeping
  • Customer Support
  • Email Support
  • Phone Support
  • Social Media Moderation

Office & Admin (Virtual Assistant)
SKILL RATING
  • Admin Assistant
  • Appointment Setter
  • Data Entry
  • Email Management
  • Excel
  • Research
  • Travel Planning

English
SKILL RATING
  • Speaking
  • Writing

Writing
SKILL RATING
  • Copywriting
  • Creative Writing
  • Editing Proofreading
  • Web Content Writing

Sales and Marketing
SKILL RATING
  • SEO
  • Social Media Marketing

Web Development
SKILL RATING
  • ClickFunnels
  • Shopify

Webmaster
SKILL RATING
  • Content Management
  • Ecommerce / Shopping Carts

Finance & Management
SKILL RATING
  • Accounting
  • Bookkeeping
  • Quickbooks

Customer Service & Admin Support
SKILL RATING
  • Customer Support
  • Email Support
  • Phone Support
  • Social Media Moderation

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