"I had the pleasure of working with
"
Hi there! I am an experienced and highly motivated customer service representative looking for opportunities to apply my skills and expertise in providing exceptional service to clients.
I have a proven track record of success in handling customer inquiries, complaints, and issues in a timely and efficient manner. I am adept at using a variety of communication channels such as
In addition, I have excellent problem-solving and critical-thinking skills that allow me to identify and resolve customer issues quickly and effectively. I am also highly adaptable and can work well under pressure and in fast-paced environments.
As a customer service representative, I am committed to providing the highest level of service to clients, and I am always striving to improve my skills and knowledge to deliver better outcomes. I am confident that my experience, skills, and passion for customer service make me a valuable asset to any team.
Looking forward to hearing from you,
Send me a message, and let’s get it started!
Experience: 5 - 10 years
• Answered users’ chats, and emails promptly and in an appropriate manner. • Assisted users with general support for account setups, listings, payments, disputes, and reservations. • Resolved conflicts between users. • Ability to communicate clearly and explain best resolutions to the customer. • Made decisions for compensations and sanctions to users involved by following the guidelines. • Help users with payments, and cancellations, find new places to stay, and assist users with unforeseen issues. • Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns. • Attentiveness to customers' concerns with patience. • Escalated help desk tickets to other departments when outside the scope of R2 Support. • Creating tickets for each concern and solving tickets once done for proper documentation.
Experience: 2 - 5 years
Experience: 2 - 5 years
Experience: Less than 6 months
Experience: Less than 6 months
“There are just so many skills that the Filipino market has that they bring to the table. It's been amazing.”
Samori Coles
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