Rochelle

Virtual Assistant

85 ID PROOF
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Overview

Looking for full-time work (8 hours/day)

at $4.00/hour ($704.00/month)

College Undergraduate

Last Active

March 4th, 2024 (45 days ago)

Member Since

March 4th, 2020

Profile Description

"I had the pleasure of working with Upgrade to see actual info. She is a great person to work with, and her work is always done in a professional and organized manner. I would highly recommend her!"

"Upgrade to see actual info is very knowledgeable and has a great personality. She always goes above and beyond to help in any way possible. She is very flexible, which comes in handy when you have a lot of tasks that need to be done."

Hi there! I am an experienced and highly motivated customer service representative looking for opportunities to apply my skills and expertise in providing exceptional service to clients.
I have a proven track record of success in handling customer inquiries, complaints, and issues in a timely and efficient manner. I am adept at using a variety of communication channels such as email, chat, and phone to ensure that clients receive the support they need.
In addition, I have excellent problem-solving and critical-thinking skills that allow me to identify and resolve customer issues quickly and effectively. I am also highly adaptable and can work well under pressure and in fast-paced environments.
As a customer service representative, I am committed to providing the highest level of service to clients, and I am always striving to improve my skills and knowledge to deliver better outcomes. I am confident that my experience, skills, and passion for customer service make me a valuable asset to any team.
Looking forward to hearing from you,

Send me a message, and let’s get it started!

Top Skills

Customer Support

Experience: 5 - 10 years

• Answered users’ chats, and emails promptly and in an appropriate manner. • Assisted users with general support for account setups, listings, payments, disputes, and reservations. • Resolved conflicts between users. • Ability to communicate clearly and explain best resolutions to the customer. • Made decisions for compensations and sanctions to users involved by following the guidelines. • Help users with payments, and cancellations, find new places to stay, and assist users with unforeseen issues. • Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns. • Attentiveness to customers' concerns with patience. • Escalated help desk tickets to other departments when outside the scope of R2 Support. • Creating tickets for each concern and solving tickets once done for proper documentation.

Customer Support » Email Support

Office and Administration » Email Management

Experience: 2 - 5 years

Other Skills

Customer Support » Phone Support

Experience: 2 - 5 years

Office and Administration » Transcription

Experience: Less than 6 months

Office and Administration » Microsoft Excel

Office and Administration » Data Entry

Experience: Less than 6 months

Real Estate » Appointment Setting

Customer Support » Technical Support

Customer Support » Social Media Moderation

Customer Support » Content Moderation/Management

Office and Administration » Personal Assistant

Basic Information

Age
29
Gender
Female
Website
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Address
Marikina, Metro Manila
Tests Taken
IQ
Score:  125
DISC
Dominance: 34%
Influence: 20%
Steadiness: 25%
Compliance: 22%
English
C2(Advanced/Mastery)
Uploaded ID
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“There are just so many skills that the Filipino market has that they bring to the table. It's been amazing.”

Samori Coles

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“I'm working with a very very talented person.”

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