024c 9df801ed980b 4d8

Virtual Assistant/Administrative Assistant/Account Manager

99 ID PROOF
Verified
Timeproof:
contact
background check
mark as hired
EXPECTED SALARY
Php 40,000.00/month
( $721 USD )
EDUCATIONAL ATTAINMENT
Bachelors degree
AVAILABILITY
40 hrs/wk
( $4.17 USD/hr )
EXPERIENCE OVERVIEW
Virtual Assistant - Guest Services Officer (1 year, 4 months), Real Estate Virtual Assistant - Data Entry Specialist (1 year, 11 months ), Customer Service Representative (6 years) , and Literacy Volunteer (2 years) 
BASIC INFORMATION
Age:
36
Gender:
Female
Location:
Lipa City, Batangas
Tests Taken:
IQ
Score:  125

DISC
Dominance:38
Influence:27
Steadiness:14
Compliance:21

English
 C2(Advanced/Mastery)
Last Active:
November 16th, 2022 (13 days ago)
Member Since:
February 29th, 2020
SKILL SUMMARY

A resourceful and competent individual seeking a challenging work where the organizational skills, educational background, ability to work well with other people and the enthusiasm and talent for learning and sharing of skills will be utilized to develop oneself and to help in the goal of the employer.
* Has excellent communication and interpersonal skills
* Can speak English fluently
* Hardworking and can multitask even under pressure
* Willing to learn and be trained
* Experienced with word-processing software and spreadsheets 
* Has knowledge in payment collection and portfolio management of large business customers by contacting them through phone or email with the purpose of keeping their accounts up to date 
* Can set up meetings with internal stakeholders such as Client Executive,
Sales Support Specialist and, Sales Manager to validate customer
disputes
* Can do research for data validation
* Can evaluate data entries through an excellent reporting or filing system and ensure that data are accurate and complete
* Can provide high-quality customer service to guests as the primary point of contact not limited to accommodating guest concerns in a professional manner but also undertakes administrative duties

WORKER SKILLS
TOP SKILLS
  • Admin Assistant
  • Data Entry
  • Email Management
  • Personal Assistant
  • Research
  • Speaking
  • Translation
  • Writing
  • Editing Proofreading
  • Technical Writing
  • Bookkeeping
  • Financial Analysis
  • Financial Management
  • Customer Support
  • Email Support
  • Phone Support

Office & Admin (Virtual Assistant)
EXPERIENCE

I am good at handling phone calls both inbound and outbound with the purpose of providing positive customer experience and high collections for the business. Since I am exposed to large business accounts, I am also trained in receiving and sending emails to customers. I can gather enough information to validate customer disputes and can set up meetings with internal stakeholders such as Client Executive, Sales Support Specialist and, Sales Manager to expedite resolutions of customer disputes. I am also exposed to data-related works as I have been a data entry specialist focusing on collecting client information, managing effective record keeping and ensuring data are complete and accurate. I was also once a Literacy volunteer who conducts modular learning sessions with Out of School youth and unemployed adults through a functional reporting system 

SKILL RATING
  • Admin Assistant
  • Appointment Setter
  • Data Entry
  • Email Management
  • Personal Assistant
  • Research

English
EXPERIENCE

With more than 7 years of experience in customer service, I can say that I have a good command of the English language. I am very well exposed to both speaking and writing as I do phone calls and handle emails which hone my excellent communication. 

SKILL RATING
  • Speaking
  • Translation
  • Writing

Writing
EXPERIENCE

As a Customer Service Representative for 5 years who deals with large business accounts, I am trained in business or formal writing as sending emails is one of my expertise.

SKILL RATING
  • Editing Proofreading
  • Technical Writing

Sales and Marketing
EXPERIENCE

As part of the Collections Team in the BPO Industry, I also do side selling as a Telemarketer.

SKILL RATING
  • Sales Representative
  • Telemarketing

Finance & Management
EXPERIENCE

As a Premier Business Credit Officer for 4 years, I am trained in portfolio management of large business accounts for the purpose of minimizing debt and keeping accounts up to date. Since customer disputes are the main reasons for accounts to be unpaid, we conduct investigations to validate customer's claim and to identify if compensation is necessary.

SKILL RATING
  • Accounting
  • Bookkeeping
  • Financial Analysis
  • Financial Management
  • Strategic Planning

Customer Service & Admin Support
EXPERIENCE

I have a 5-year experience as a Customer Service Representative specifically as a Premier Business Credit Officer. I do portfolio management of large business accounts. I am good at handling phone calls both inbound and outbound to provide positive customer experience and high collections for the employer. I can gather enough information to validate customer disputes and can set up meetings with internal stakeholders such as Client Executive, Sales Support Specialist and, Sales Manager to expedite resolutions of customer disputes. Also, I am an experienced Guest Services Specialist as I handle inquiries and build rapport with guests and I am very much exposed in preparing spreadsheets and online records.

SKILL RATING
  • Customer Support
  • Email Support
  • Phone Support
  • Social Media Moderation

Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".

It DOES NOT indicate skill level.

ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.

It's intended to help employers know who they're talking to is real, and not a fake identity.

Read More »