d20b10 094df94cd8e8

Customer Service Representative

EXPECTED SALARY
Php 40,000.00/month ( $841 USD )
30 hrs/wk ( $6.37 USD/hr )
EDUCATION
College Graduate
EXPERIENCE
6 years in the BPO Industry
BASIC INFORMATION
Age:
29
Gender:
Male
Tests Taken:

DISC
Compliance:0
Dominance:0
Influence:0
Steadiness:0

English
 C2(Advanced/Mastery)
Last Active:
2020-08-04
Member Since:
2020-02-24
SKILL SUMMARY

I can communicate well with clients in both written and spoken communication. I also had my share of experience in quality assurance as well as learning and development. I have also been tasked in conducting classroom training with new hires as well as facilitate event-based group discussions.

I started working in the BPO industry back in August 2010 with Teletech. I worked there as a number porting specialist for an American Telco for 17mos with a salary package of 12,500php. during my stay with Teletech, i had my share of experience being an SME after months of experience and became one of he go-to guys of the new hires for process related queries.

After more than a year of working in the BPO industry, i figured that my pay figure needs to go up a little bit as i was also helping out on the household expenses, including a couple of my siblings studying in college. i left Teletech February 2012 and started looking for another job and landed a role in Aegis People Support (now acquired by Teleperformance) as a Inbound Sales rep for an online Booking site for Hotels Evwxcby.xvw, and i lasted there for only 5mos as he program was only for a seasonal setup.

After my contract with Aegis ended, i signed a contract with Sutherland Global on September 2012 as a customer service representative, again with another Telco for 5mos. i did not stay there for long as i tried to venture a different career path other than the BPO industry. enrolled myself in a culinary school & tried my luck in landing a job in the culinary field after getting certified.

After my share of culinary experience (which i think is not worth mentioning as it is irrelevant to the role i am trying to land), i tried to get back to the industry in which i am more accustomed to (because pay-wise, payroll in the food service industry is nothing to be compared to the paycheck i am getting from the BPO industry, and don't even get me started with the work hours). I got a job with iQor as a customer service representative for another Telco company based in the US, and i worked for the Prepaid section of the business. i only managed to stay there for 6mos due to the work environment, and i felt i wasn't getting that much of a support from my lead. i did not see any growth there.

Months after, i signed a contract with Convergys (now Concentrix) back in June 2015 for "another" Telco line of business, but this  time, this client is based in Australia. the best part about it is that i get to work during daytime. I stayed there for 79vbk. Ua was great during the first 10mos but when the management started to demand more from their employees to the point where the incentives are close to impossible to achieve, i decided that its already time to leave.

I took a break from the BPO Industry for several months because i don't see myself working nights anymore after more than a year of working during daytime, living like a normal dwahmb. Yzvember 2017, i saw an old colleague shared a job posting for a blended account (half voice, half back office/email support). i applied for the position and got he role on December 2018. the setup was quite complicated because it was a Third-Party provider (like an agency) that was on my payroll, but the work is assigned by the company where i was recruited. that was with Collabera Technologies but i was working for Bosch Service Solutions. so I was on payroll with Collabera and working for Bosch. I stayed there for 8mos (supposedly, i should've been absorbed by Bosch on my 6th moth as a regular employee but my contract with Collabera got extended) but as i was close to signing my regularization papers, an unwanted incident happened that made us move houses which will make my travel to the office a real pain in the back. also i might end up getting terminated due to tardiness because of the change of address so i decided to turn the contract down & just wait for my contract with Collabera to end.

After a few months, i got another offer from Collabera for another Australian Client as a Claims consultant for a Motor Vehicle Insurance company. they assigned me to EXL and i started there back in April 2019. I'm still associated with the company as of today, and the company gave me the opportunity to do QA Roles and even Training and Development Vfgun. Fx terms of none agent tasks/experience, EXL gave me a lot of that (though not documented).
Now, i want to be able to land a role for a home-based setup, that way, i can be with my family within the safety of our home, and at the same time provide for them.

WORKER SKILLS
TOP SKILLS
  • Appointment Setter
  • Data Entry
  • Email Management
  • Speaking
  • Translation
  • Tutoring Teaching
  • Writing
  • Customer Support
  • Email Support
  • Phone Support

Office & Admin (Virtual Assistant)
SKILL RATING
  • Admin Assistant
  • Appointment Setter
  • Data Entry
  • Email Management
  • Event Planner
  • Excel
  • Quality Assurance

English
SKILL RATING
  • Speaking
  • Translation
  • Tutoring Teaching
  • Writing

Customer Service & Admin Support
SKILL RATING
  • Customer Support
  • Email Support
  • Phone Support

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