Mark

Customer Service Specialist | Quality Assurance

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Overview

Looking for full-time work (8 hours/day)

at $5.50/hour ($968.00/month)

Bachelors degree

Last Active

February 6th, 2025 (5 days ago)

Member Since

February 24th, 2020

Profile Description

Working in a BPO company for almost 3 years, my communication skills and process knowledge have lifted my career from a Customer Service Representative to Quality Analyst within a Upgrade to see actual infoom Handling calls, emails and chat support, I was promoted to provide assistance in improvising Customer Satisfaction, Key Performance Indicator and to help agents to achieve their QA scores.

Aside from my tasks to agents, I also provide reports to our account executives using Microsoft office tools by generating data from Zendesk, coordinate with management team on the account’s performance, handle escalations and communicate with external clients to fix issues regarding their feedbacks, and provide process updates to the team to ensure all quality measures are in place

Key Skills:
Communication- Excellent customer service Upgrade to see actual infoals with internal and external customers at all level via telephone and/or email to ensure successful communicated through active listening and thoughtful questions.

Problem solving - Resolves in-depth queries in a methodical manner, using resources and help of partners, to find appropriate resolutions and efficiencies.
Team Player - Enjoys sharing knowledge and encouraging the development of others.

Planning and Organizing- Refined planning and organizational skills that balance work, team support, and ad-hoc responsibilities in a timely and professional manner.

Systems Knowledge- Experience in preparing and analyzing data for management,accurately and to timely.

Basic Information

Age
34
Gender
Male
Website
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Address
Santiago City, Isabela
Tests Taken
IQ
Score:  120
DISC
Dominance: 15%
Influence: 9%
Steadiness: 36%
Compliance: 40%
English
C2(Advanced/Mastery)
Government ID
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