Working in a BPO company for almost 3 years, my communication skills and process knowledge have lifted my career from a Customer Service Representative to Quality Analyst within a
Aside from my tasks to agents, I also provide reports to our account executives using Microsoft office tools by generating data from Zendesk, coordinate with management team on the account’s performance, handle escalations and communicate with external clients to fix issues regarding their feedbacks, and provide process updates to the team to ensure all quality measures are in place
Key Skills:
Communication- Excellent customer service
Problem solving - Resolves in-depth queries in a methodical manner, using resources and help of partners, to find appropriate resolutions and efficiencies.
Team Player - Enjoys sharing knowledge and encouraging the development of others.
Planning and Organizing- Refined planning and organizational skills that balance work, team support, and ad-hoc responsibilities in a timely and professional manner.
Systems Knowledge- Experience in preparing and analyzing data for management,accurately and to timely.
“I have found someone who is smart, has a great work ethic and is easy to work with.”
Sara Brumfield
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