Customer experience specialist with an extensive background in various customer service and administrative roles in the telco and real estate fields. Empathetic, customer-obsessed, quick-learning, and detail-oriented. I have a deep understanding of and am consistent in achieving excellent results in KPIs such as First Call Resolution (FCR), Net Promoter Score (NPS), and Customer Satisfaction (CSAT).
“It definitely helped transform my business and take a significant load off for me.”
Samori Coles
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