Current Employment Status:
Hired Full Time on Mar 8, 2020

Joice

Executive Virtual Assistant | Technical Support Specialist

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Overview

Looking for full-time work (8 hours/day)

at $20.00/hour ($3,520.00/month)

Bachelors degree

Last Active

July 3rd, 2023 (270 days ago)

Member Since

February 21st, 2020

Profile Description

I'm a seasoned technical support and customer service specialist that started working in the BPO industry in 2004. I am well versed with providing support through phone calls, chat and email for various clients in the United States, Australia and UK. I took up and passed the IELTS exam as a requirement of a client that I've worked with.

I hold a Bachelor's Degree in Computer Science and I studied BS Industrial and OrganUpgrade to see actual infotional Psychology in one of the state universities here in the Philippines.

I have worked locally for big international brands in the BPO industry. I was handpicked to join the training team while being a Senior advisor, empowered as a manager, to make decisions and investigate issues presented by a customer. I provided support across all line of businesses.

I can also help you with email, DSL and Internet Service troubleshooting and set up as I have worked directly for TPG Australia when they based one of their contact centers here in the Philippines. They trained us to analyze and resolve internet connection issues using their tools, by creating escalation tickets and complaints, booking a technician's appointment, processing product replacements, and the like.

Research and documentation, relaying the information that I have gathered and analyzed, finishing projects within set deadlines, multitasking and time management are some of the skills that I have honed over the years and I am excited to be a part of your team!

Top Skills

Customer Support

Customer Support » Email Support

Customer Support » Phone Support

Other Skills

Customer Support » Technical Support

Office and Administration » Transcription

Office and Administration » Data Entry

Customer Support » Phone Support » English Speaking

Human Resources

Real Estate » Appointment Setting

Customer Support » Content Moderation/Management

Office and Administration » Microsoft Excel

Office and Administration » Email Management

Office and Administration » Travel Planning

Office and Administration » Personal Assistant

Basic Information

Age
Not Specified
Gender
Female
Website
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Address
Pasig
Tests Taken
IQ
Score:  125
DISC
Dominance: 37
Influence: 7
Steadiness: 24
Compliance: 32
English
C2(Advanced/Mastery)
Uploaded ID
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