Current Employment Status:
Hired Full Time on Mar 8, 2020

8 04890edd821 00cd4 b9f

Executive Virtual Assistant | Technical Support Specialist

99 ID PROOF
Verified
Timeproof:
EXPECTED SALARY
Php 70,000.00/month
( $1,408 USD )
EDUCATIONAL ATTAINMENT
Bachelors degree
AVAILABILITY
40 hrs/wk
( $8.14 USD/hr )
EXPERIENCE OVERVIEW
more than 10 years in the Business Process Outsourcing Industry for various multinational companies | Executive Virtual Assistant | Online English as a Secondary Language teacher
BASIC INFORMATION
Age:
35
Gender:
Female
Location:
Pasig
Tests Taken:
IQ
Score:  125

DISC
Compliance:32
Dominance:37
Influence:7
Steadiness:24

English
 C2(Advanced/Mastery)
Last Active:
2021-10-17
Member Since:
2020-02-21
SKILL SUMMARY

I'm a seasoned technical support and customer service specialist that started working in the BPO industry in 2004. I am well versed with providing support through phone calls, chat and email for various clients in the United States, Australia and UK. I took up and passed the IELTS exam as a requirement of a client that I've worked with.

I hold a Bachelor's Degree in Computer Science and I studied BS Industrial and Organmlntional Psychology in one of the state universities here in the Philippines.

I have worked locally for big international brands in the BPO industry. I was handpicked to join the training team while being a Senior advisor, empowered as a manager, to make decisions and investigate issues presented by a customer. I provided support across all line of businesses.

I can also help you with email, DSL and Internet Service troubleshooting and set up as I have worked directly for TPG Australia when they based one of their contact centers here in the Philippines. They trained us to analyze and resolve internet connection issues using their tools, by creating escalation tickets and complaints, booking a technician's appointment, processing product replacements, and the like.

Research and documentation, relaying the information that I have gathered and analyzed, finishing projects within set deadlines, multitasking and time management are some of the skills that I have honed over the years and I am excited to be a part of your team!

WORKER SKILLS
TOP SKILLS
  • Admin Assistant
  • Appointment Setter
  • Data Entry
  • Email Management
  • Personal Assistant
  • Research
  • Transcription
  • Speaking
  • Tutoring Teaching
  • Customer Support
  • Email Support
  • Phone Support
  • Tech Support

Office & Admin (Virtual Assistant)
SKILL RATING
  • Admin Assistant
  • Appointment Setter
  • Data Entry
  • Email Management
  • Event Planner
  • Excel
  • Human Resource Management
  • Personal Assistant
  • Project Coordinator
  • Recruitment Assistant
  • Research
  • Transcription
  • Travel Planning

English
EXPERIENCE

I have more than 10 years of experience in using the English language in the corporate world. I started working when I was still in college as a part time ESL teacher. I have passed the IELTS exam as a pre employment requirement of one of the companies that I have worked with.

SKILL RATING
  • Speaking
  • Tutoring Teaching
  • Writing

Customer Service & Admin Support
EXPERIENCE

I am a seasoned customer service and technical support advisor who worked for various internation clients like TPG Australia, Tmobile, Hewlett Packard (desktops), Dodo, Sprint, Citibank, etc. I have a very good command of the English language and my customer service and technical support skills are superb.

SKILL RATING
  • Content Moderation
  • Customer Support
  • Email Support
  • Phone Support
  • Tech Support

Onlinejobs "ID Proof" Indicator Indicates if "they are who they say they are".

DOES NOT Indicates skill level.

ID Proof scores are 0 - 100 with 100 being the best. It is calculated based on dozens of data points.

It's intended to help employers know who they're talking to is real, and not a fake indentity.

Read More »