VirtualAssistant|SocialMediaManager|CSR

Overview

Looking for full-time work (8 hours/day)

at $4.00/hour ($704.00/month)

Bachelor in Mathemactics

Last Active

March 31st, 2024 (20 days ago)

Member Since

February 17th, 2020

Profile Description

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E-mail:
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Professional Summary
 
Dedicated and highly organized Virtual Assistant with a proven track record of providing exceptional administrative and operational support to clients. Adept at managing tasks, schedules, and projects with a strong attention to detail and a commitment to Upgrade to see actual infoeking to contribute my skills and expertise to enhance the productivity and success of clients in a virtual working environment.
 
Key Competencies & Skills:
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
Strong organizational and time-management skills 
Excellent written and verbal communication skills
Familiarity with project management tools (e.g., Jira, Trello)
Ability to adapt to new technologies and software quickly
Outstanding attention to detail and accuracy
Strong problem-solving and decision-making abilities
Discretion and professionalism when handling confidential information
 
Professional Experience
 
Administrative Assistant & Social media Manager – Tipsnaps llc (2020–Present)
Managed the email inbox of the company, processing an average of 100 emails per day. Implemented a robust email categorization and filtering system, reducing email response time and improving overall organization.
Prioritized and flagged urgent messages, ensuring timely attention to critical matters and reducing the risk of missed opportunities.
Leveraged user-generated content to build brand authenticity, leading to an
increase in customer-generated reviews and testimonials.
Stayed current with industry trends and emerging platforms, recommending and implementing new social media channels, such as Upgrade to see actual info and Twitter, to expand brand reach and engagement.
Monitored social media channels, analyzed performance metrics, and implemented data-driven adjustments to optimize content and strategy.

Customer service representative retention specialist – Six-eleven global services (Upgrade to see actual info)
Conducted testing and analyzed campaign data to refine strategies for maximum impact. 
Assisted customers via phone and chat, handling an average
of 40 inquiries daily.
Provided accurate and timely information on products, services, and policies,
resulting in a high customer satisfaction rate.
Collaborated with product development teams to communicate customer needs and contributed to the launch of customer-requested features.
Executed retention campaigns, offering personalized discounts and incentives,
which contributed to an increase in customer retention. 

Philippine statistics authority – Intern(Upgrade to see actual info)
Managed sensitive data related to birth rates, death rates, religious
affiliations, household capacity, and household income.

Bachelor of science major in mathematics – University of mindanao (2020)