809d4bc2 d 4001d9fe8

Customer Service Expert

98 ID PROOF
Timeproof:
EXPECTED SALARY
Php 40,000.00/month ( $804 USD )
40 hrs/wk ( $4.57 USD/hr )
EDUCATION
Post-graduate degree (Masters, Doctorate, etc.)
EXPERIENCE
3 years in Customer Service, both voice and email
BASIC INFORMATION
Age:
25
Gender:
Female
Tests Taken:
IQ
Score:  105

DISC
Compliance:38
Dominance:9
Influence:16
Steadiness:38

English
 C2(Advanced/Mastery)
Last Active:
2020-02-20
Member Since:
2020-02-13
SKILL SUMMARY

I am experienced in both voice and email support, being in the industry for three years. Because of this experience, I have an excellent, native-like command of the English language in written and verbal forms, on top of majoring in English for my Bachelor's and graduating Cum Laude. I assure you that the customer will not know the difference.
The programs I have knowledge of are Zendesk, Microsoft Office (Word, Excel, PowerPoint, etc.), and Google Sheets, among others. I can work under pressure, without supervision, and I have organizational skills, meaning that I can differentiate the urgency of tasks.

WORKER SKILLS
TOP SKILLS
  • Email Management
  • Speaking
  • Translation
  • Writing
  • Copywriting
  • Editing Proofreading
  • Customer Support
  • Email Support

Office & Admin (Virtual Assistant)
EXPERIENCE

My 22 months in an email support company made me an expert in handling high volumes of support tickets. Additionally, that job entailed encoding data regarding the product into spreadsheets and documents, and utilizing formulas to an extent.

SKILL RATING
  • Data Entry
  • Email Management
  • Excel
  • Transcription

English
EXPERIENCE

I majored in English for my Bachelors, and currently taking up an online postgraduate degree in Language and Literacy Education.

SKILL RATING
  • Speaking
  • Translation
  • Tutoring Teaching
  • Writing

Writing
EXPERIENCE

I had 22 months of experience in writing as I worked as an email support agent. I have not had any formal work experience with writing, apart from the academic writing I did back in university and in my online postgraduate studies in Language and Literacy Education now. I took up an exclusive program in creative writing and a few in proofreading in university.

SKILL RATING
  • Blogging
  • Copywriting
  • Creative Writing
  • Editing Proofreading
  • Web Content Writing

Customer Service & Admin Support
EXPERIENCE

My whole work experience is in customer service, which is why I am confident that I am an expert. I spent 18 months in a voice account, inbound calls, for a financial company in the US, and I spent 22 months in email support for a video gaming company.

SKILL RATING
  • Customer Support
  • Email Support
  • Phone Support

Onlinejobs "ID Proof" Indicator Indicates if "they are who they say they are".

DOES NOT Indicates skill level.

ID Proof scores are 0 - 100 with 100 being the best. It is calculated based on dozens of data points.

It's intended to help employers know who they're talking to is real, and not a fake indentity.

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