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TECHNICAL SUPPORT ANALYST

68 ID PROOF
Timeproof:
EXPECTED SALARY
Php 35,000.00/month ( $704 USD )
30 hrs/wk ( $5.33 USD/hr )
EDUCATION
High school diploma
EXPERIENCE
7 yrs experience in technical support
BASIC INFORMATION
Age:
25
Gender:
Female
Tests Taken:
IQ
Score:  9

DISC
Compliance:5
Dominance:42
Influence:33
Steadiness:20

English
 B2(Upper Intermediate)
Last Active:
2020-02-19
Member Since:
2020-02-10
SKILL SUMMARY

I worked as a Technical Support Analyst in Cambridge University Press for four years. I assisted customers who are having an issue accessing the journals they paid for or their account.
There are three streams in Cambridge that I dealt with. First in academic, I have to set up their the institutions account so their students, staffs, and visitors can access the journals or eBooks once they connect to the institution's internet connection.
Next is ELT, I assist the students, parents, teachers, and administrators in setting up their accounts or if they are having an issue with the product. Last is education, I assist the teachers by verifying their accounts and giving them a teacher's permissions.

WORKER SKILLS
TOP SKILLS
  • Admin Assistant
  • Data Entry
  • Email Management
  • Personal Assistant
  • Customer Support
  • Email Support
  • Phone Support
  • Tech Support

Office & Admin (Virtual Assistant)
SKILL RATING
  • Admin Assistant
  • Appointment Setter
  • Data Entry
  • Email Management
  • Event Planner
  • Excel
  • Human Resource Management
  • Personal Assistant
  • Project Coordinator
  • Quality Assurance
  • Recruitment Assistant
  • Research
  • Transcription
  • Travel Planning

Customer Service & Admin Support
EXPERIENCE

i have 8 yrs experience in technical support.

SKILL RATING
  • Community Forum Moderation
  • Content Moderation
  • Customer Support
  • Email Support
  • Phone Support
  • Social Media Moderation
  • Tech Support

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ID Proof scores are 0 - 100 with 100 being the best. It is calculated based on dozens of data points.

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