80d1b d8420fc9d0

Service Desk Analyst and CSR

92 ID PROOF
Timeproof:
EXPECTED SALARY
Php 30,000.00/month ( $618 USD )
20 hrs/wk ( $7.02 USD/hr )
EDUCATION
Bachelors degree
EXPERIENCE
9 years in BPO CSR and 2 years in IT service desk
BASIC INFORMATION
Age:
33
Gender:
Female
Tests Taken:
English
 C1(Advanced)
Last Active:
2020-03-10
Member Since:
2020-02-10
SKILL SUMMARY

-Senior Sevice Desk Analyst - User account management and access creation
-Outlook troubleshooting expertise
-ITIL Certified
-Software and Hardware troubleshooting experience
-Data Entry expert
-Can handle escalations
-Inbound and Outbound calling, Chat and Emails
-Experience SAP-CRM
-Education Graduate and Licensure Exam for Teachers passer
-Has leadership skills ang can work independently

WORKER SKILLS
TOP SKILLS
  • Admin Assistant
  • Data Entry
  • Email Management
  • Personal Assistant
  • Quality Assurance
  • Recruitment Assistant
  • Speaking
  • Tutoring Teaching
  • Writing
  • Facebook Marketing
  • Instagram Marketing
  • Private Blog Network
  • Sales Representative
  • Customer Support
  • Email Support
  • Phone Support
  • Tech Support

Office & Admin (Virtual Assistant)
SKILL RATING
  • Admin Assistant
  • Appointment Setter
  • Data Entry
  • Email Management
  • Event Planner
  • Excel
  • Human Resource Management
  • Personal Assistant
  • Project Coordinator
  • Quality Assurance
  • Recruitment Assistant
  • Research
  • Transcription
  • Travel Planning

English
EXPERIENCE

I've been with BPO for 9years and IT service desy for 2 years using english as medium for all conversation

SKILL RATING
  • Speaking
  • Translation
  • Tutoring Teaching
  • Writing

Marketing & Sales
SKILL RATING
  • Affiliate Marketing
  • Classified Ads Marketing
  • Craigslist Marketing
  • Direct Mail Marketing
  • Email Marketing
  • Facebook Marketing
  • Instagram Marketing
  • Lead Generation
  • LinkedIn Marketing
  • Mobile Marketing
  • Private Blog Network
  • Sales Representative
  • SEM
  • SEO
  • Social Media Marketing
  • Telemarketing
  • Video Marketing
  • YouTube Marketing

Customer Service & Admin Support
EXPERIENCE

I've been with BPO for 9years and IT service desy for 2 years using english as medium for all conversation

SKILL RATING
  • Customer Support
  • Email Support
  • Phone Support
  • Social Media Moderation
  • Tech Support

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