Josephine

12 years of mixed BPO experience

90 ID PROOF
Verified
With Timeproof
contact
mark as hired

Overview

Looking for full-time work (8 hours/day)

at $3.00/hour ($528.00/month)

Associates degree

Last Active

September 25th, 2023 (185 days ago)

Member Since

February 8th, 2020

Profile Description

9 years of experience as a Technical Support Representative, mostly for Tier 2 Level ( Bell Canada, Apple IOS, and Mac OS, Telecom New Zealand). 3 years of experience as a Customer Support Representative, (email specialist for Merchbar and curator/stylist for Rocksbox. Experienced working from home as a Customer Support Specialist for BulletproofZone selling in the U.S. and worked as a Customer Service for Amazon (multiple accounts) and Wayfair. Tasks include responding to email and Facebook inquiries, doing outbound calls for escalated issues, and taking inbound calls. Reaching out to vendors, and checking/responding to Facebook posts and comments. Reaching out to customers for a positive review request. Contacting customers who have made a negative review on our page and encouraging them to change it to a positive one after resolving their concerns. I have used Slack, Google Drive, Excel, Zendesk, Anydesk, and other CRM tools with Shopify. I also have some experience working as an Accounts and Billing Assistant for At&t Mobility and Amazon UK. I've also been a part of an Outbound Sales for Discover credit card. I have an Intel 5 desktop with 8GB RAM, with up to 25 Mbps of internet connection. 

Top Skills

Customer Support

Customer Support » Email Support

Customer Support » Phone Support

Other Skills

Customer Support » Technical Support

Office and Administration » Data Entry

Customer Support » Phone Support » English Speaking

Office and Administration » Personal Assistant

Marketing » Email Marketing

Marketing » Copywriting

Marketing » Content Creation » Blogging

Marketing » Content Creation » Creative Writing

E-Commerce » Inventory Management » Quality Control

Office and Administration » Translation

Marketing » Mobile Marketing

Office and Administration » Email Management

Basic Information

Age
Not Specified
Gender
Female
Website
Sign Up with Pro Account to View
Address
Quezon City
Tests Taken
IQ
Score:  119
DISC
Dominance: 11
Influence: 18
Steadiness: 38
Compliance: 34
English
C2(Advanced/Mastery)
Uploaded ID
Sign Up with Pro Account to View

“The best hire that I've ever made. ”

Timothy Schucker

SEE MORE REAL RESULTS

“They are definitely a valuable part of your business for all kinds of reasons.”

- Steven Rapposelli

Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".

It DOES NOT indicate skill level.

ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.

It's intended to help employers know who they're talking to is real, and not a fake identity.

Read More »