Hi! Thank you for visiting my profile!
With almost 10 years of experience in a BPO industry, I have been exposed to different types of accounts and became a supervisor managing a team for almost 7 years now. I specialize in handling supervisory/escalation calls assisting health care providers in benefits and claims of their patients and appeals. My previous jobs includes data entry/emails and live chat support for an online shop in the US and billing associate in the UK for an Internet Service Provider company. I provide top quality results to difficult issues and aim to always deliver great projects assigned to me before the set deadline. I possess a good communication skill and assures you to be a big help in your business based on the experiences and skills I have. I am a workhorse in terms of customer satisfaction, leadership and discipline. I am very keen to details, great team player and always creates a cheerful and healthy working environment among my team and co-workers.
Knowledge and Skills:
- MS Office
- Google Spreadsheet
- Google Drive
- Basic about Shopify
- MS Teams
- Adobe Photoshop
- Logo making and basic graphic designing
Since I have an online shop as well, I have background about the basics of managing social media accounts:
I am looking forward to working with you in providing the best excellent customer service there is and anything else that you may need help with!
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