c0db810280df9d 4

Customer service Supervisor | Data Entry | VA | Web Research

99 ID PROOF
Verified
Timeproof:
EXPECTED SALARY
Php 30,000.00/month
( $603 USD )
EDUCATIONAL ATTAINMENT
Bachelors degree
AVAILABILITY
40 hrs/wk
( $3.49 USD/hr )
EXPERIENCE OVERVIEW
More than 10 years in BPO industry
BASIC INFORMATION
Age:
30
Gender:
Female
Location:
Cebu City, Cebu
Tests Taken:
IQ
Score:  9

DISC
Compliance:0
Dominance:0
Influence:0
Steadiness:0

English
 C2(Advanced/Mastery)
Last Active:
2021-10-04
Member Since:
2020-02-03
SKILL SUMMARY

Hi! Thank you for visiting my profile!
With almost 10 years of experience in a BPO industry, I have been exposed to different types of accounts and became a supervisor managing a team for almost 7 years now. I specialize in handling supervisory/escalation calls assisting health care providers in benefits and claims of their patients and appeals. My previous jobs includes data entry/emails and live chat support for an online shop in the US and billing associate in the UK for an Internet Service Provider company. I provide top quality results to difficult issues and aim to always deliver great projects assigned to me before the set deadline. I possess a good communication skill and assures you to be a big help in your business based on the experiences and skills I have. I am a workhorse in terms of customer satisfaction, leadership and discipline. I am very keen to details, great team player and always creates a cheerful and healthy working environment among my team and co-workers.
Knowledge and Skills:
- MS Office
- Word
- Excel
- Powerpoint
- GoogleDocs
- Google Spreadsheet
- Google Drive
- Dropbox
- Basic about Shopify
- Outlook
- MS Teams
- Adobe Photoshop
- Logo making and basic graphic designing
Since I have an online shop as well, I have background about the basics of managing social media accounts: facebook, Instagram, Twitter, Tiktok, Jobs and Ads Posting, Scheduling Post, Posting related to Content and Answering to comments and messages of possible buyers.
I am looking forward to working with you in providing the best excellent customer service there is and anything else that you may need help with!

WORKER SKILLS
TOP SKILLS
  • Speaking
  • Classified Ads Marketing
  • Direct Mail Marketing
  • Email Marketing
  • Facebook Marketing
  • Instagram Marketing
  • Lead Generation
  • Mobile Marketing
  • Sales Representative
  • Social Media Marketing
  • Telemarketing
  • Amazon Product Ads
  • Creative advertising
  • Customer Support
  • Email Support
  • Phone Support
  • Social Media Moderation

English
SKILL RATING
  • Speaking

Writing
SKILL RATING
  • Web Content Writing

Marketing & Sales
SKILL RATING
  • Classified Ads Marketing
  • Direct Mail Marketing
  • Email Marketing
  • Facebook Marketing
  • Instagram Marketing
  • Lead Generation
  • Mobile Marketing
  • Sales Representative
  • Social Media Marketing
  • Telemarketing

Advertising
SKILL RATING
  • Amazon Product Ads
  • Creative advertising

Customer Service & Admin Support
SKILL RATING
  • Customer Support
  • Email Support
  • Phone Support
  • Social Media Moderation

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