d0fb 2d0c41e 0 988d4

Experienced Virtual Assistant and Customer Service Represent

With Timeproof
mark as hired


Looking for full-time work (8 hours/day)

at $6.00/hour ($1,056.00/month)

Bachelor of Science in Information and Communications Technology

Last Active

September 11th, 2023 (21 days ago)

Member Since

January 26th, 2020

Profile Description

Hello! I'm Upgrade to see actual info, a highly skilled and experienced virtual assistant with a background in the BPO industry as a Customer Service Representative. With almost 2 years of experience in customer service and 2 years of dedicated work as a virtual assistant, I have developed a strong foundation in providing excellent support and administrative services to clients across various industries.

Key Skills:
Customer Service: I have a solid background in the BPO industry, where I honed my customer service skills, including active listening, problem-solving, and effective communication. I am adept at handling customer inquiries, resolving issues, and ensuring customer satisfaction.
Virtual Assistance: Over the course of my 2-year virtual assistant career, I have worked on a wide range of tasks, including lead generation, data entry, real estate appointment setting, list building, cold calling, email management, and other administrative duties. I am highly organized and detail-oriented, ensuring tasks are completed accurately and on time.
Familiarity with Freelancing Tools: I am proficient in using various freelancing tools and software, such as Trello, Basecamp, Slack, and Google Workspace. I can quickly adapt to new tools and technologies to streamline tasks and improve efficiency.

Services Offered:
Customer Support: I can provide top-notch customer support, handling inquiries, resolving issues, and ensuring customer satisfaction.
Lead Generation: I have experience in researching and generating leads to help businesses expand their client base.
Data Entry: I can efficiently handle data entry tasks, ensuring data accuracy and organization.
Real Estate Appointment Setting: I have assisted real estate professionals by scheduling appointments with potential clients, and helping them manage their busy schedules.
List Building: I can create and maintain organized lists for various purposes, such as email marketing campaigns or client databases.
Cold Calling: I am skilled in making cold calls to generate leads or conduct surveys, maintaining professionalism and persuasiveness.<8efe80624d780eba0c6493ec45140364>Email Management: I can manage your inbox, categorize emails, respond to routine inquiries, and prioritize important messages.

Why Choose Me:
Proven Experience: With almost 2 years in customer service and 2 years as a virtual assistant, I have a proven track record of delivering high-quality support and administrative services.
Dedicated: I am committed to meeting deadlines and exceeding expectations, ensuring your projects run smoothly.
Quick Learner: I adapt swiftly to new tools and technologies, making me a versatile virtual assistant.
Excellent Communication: I possess strong written and verbal communication skills, allowing me to effectively interact with clients and teaUpgrade to see actual infombers.
Detail-Oriented: I pay close attention to detail, ensuring all tasks are completed accurately and thoroughly.

If you're looking for a virtual assistant with a solid background in customer service and a wide range of administrative skills, I'm here to help. 

Let's work together to achieve your business goals and streamline your operations.Feel free to contact me to discuss how I can assist you with your specific needs. I look forward to the opportunity to contribute to your success!

Top Skills

Customer Support

Experience: 1 - 2 years

Customer Support » Phone Support

Experience: 1 - 2 years

Office and Administration » Personal Assistant

Experience: 1 - 2 years

Other Skills

Customer Support » Phone Support » English Speaking

Experience: 5+ years

Marketing » Telemarketing

Office and Administration » Data Entry

Real Estate » Lead Generation

Experience: Less than 6 months

Marketing » Email Marketing

Experience: Less than 6 months

Real Estate

Customer Support » Technical Support

Real Estate » Appointment Setting

Office and Administration » Microsoft Excel

Marketing » Social Media Management » Social Media Marketing

Office and Administration » Translation

Customer Support » Sales Support

Basic Information

Not Specified
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Ormoc, Leyte
Tests Taken
Score:  125
Dominance: 30
Influence: 7
Steadiness: 36
Compliance: 27
B2(Upper Intermediate)
Uploaded ID
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