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Customer Service Advocate and Stellar Virtual Assistant

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EXPECTED SALARY
Php 50,000.00/month
( $868 USD )
EDUCATIONAL ATTAINMENT
High school diploma
AVAILABILITY
40 hrs/wk
( $5.02 USD/hr )
EXPERIENCE OVERVIEW
A proven outstanding track record of ten years doing customer support and administrative assistance
BASIC INFORMATION
Age:
35
Gender:
Female
Location:
Lipa City, Batangas
Tests Taken:
IQ
Score:  125

DISC
Dominance:47
Influence:7
Steadiness:16
Compliance:29

English
 C2(Advanced/Mastery)
Last Active:
September 23rd, 2022 (3 days ago)
Member Since:
January 20th, 2020
SKILL SUMMARY

With more than 10 years of experience providing excellent customer service for several companies, I am confident that I can be a great addition to your company's pool of talent.

My experience working as customer support for Credit Management, handling collections of late and delinquent Telstra accounts, has helped me develop my conflict resolution skills. I usually choose a collaborative approach that leads to solving the actual problem and the responsibility of the outcome is shared. I believe that to be an effective problem solver, I have to be able to reinforce mutual trust and respect.

I am able to work in a fast-paced setup and can work well with others. I take high value for communication with my team, my client, and everyone involved in the company. During my time in a BPO company as a team leader, I took pride in not having any negative attrition as I try as much to maintain a fun and friendly environment for my team, but still being professional.

As a virtual assistant, I give high importance to constant communication with my clients and our suppliers. My most recent employer owns an indoor plants retail store and holds pop-up plant sales every week. I am able to handle multiple tasks from ordering stocks of plants, organizing freight, and hiring manpower.
I have great attention to detail and not afraid to ask a question in terms of processes that include compliance to accounting company policy and procedures. I value integrity all the time as I see it as the foundation of a great relationship with clients. I have mastered the art of customer service and developed great interpersonal and management skills. I can work with minimal supervision and highly trainable.

I have a proven track record with customer support by voice, e-mail, and chat. I am experienced in using Zendesk for e-mail inquiries and Tawk for chat support. I manage my task using Trello to keep track of what I have accomplished and am yet to fulfill. I am knowledgeable in Microsoft Office applications, mostly Excel and Word. I am also able to do WordPress content entry and other functions such as adding forms. I have basic knowledge in using Adobe applications like Photoshop, Illustrator, and InDesign. I have an experience in using Xero for preparing quotes and invoices, reconciliation of received and spent money and processing payroll.

Having said that, know that I am accustomed to working on multiple tasks simultaneously and would love to be able to utilize my skills and grow together with your company.

WORKER SKILLS
TOP SKILLS
  • Admin Assistant
  • Appointment Setter
  • Data Entry
  • Email Management
  • Excel
  • Human Resource Management
  • Personal Assistant
  • Quality Assurance
  • Recruitment Assistant
  • Speaking
  • Writing
  • Bookkeeping
  • Payroll
  • Customer Support
  • Email Support
  • Phone Support

Office & Admin (Virtual Assistant)
EXPERIENCE

I have more than 5 years of experience serving virtual assistance. I am recently worked for an indoor plants retail company that holds pop-up plant sales. My responsibilities include ordering plants from various growers, as well as pots, and organizing logistics with freight companies. I prepare a roster for the weekly plant sales and communicate with employees or contractors. I also process payroll and pay invoices and record keeping. In the past, I have also worked for an SEO web designing company. I did lead generation and cold calling. I also scheduled a call back if my employer was not available to take a call. I was also tasked to put content into several websites using WordPress and do directory listings for the companies that we handle.

SKILL RATING
  • Admin Assistant
  • Appointment Setter
  • Data Entry
  • Email Management
  • Event Planner
  • Excel
  • Human Resource Management
  • Personal Assistant
  • Project Coordinator
  • Quality Assurance
  • Recruitment Assistant
  • Research
  • Transcription
  • Travel Planning

English
SKILL RATING
  • Speaking
  • Translation
  • Tutoring Teaching
  • Writing

Graphics & Multimedia
EXPERIENCE

I worked for a creative firm specializing in laser cutting, digital fabric printing, wedding invitation and custom leggings.

SKILL RATING
  • Adobe Indesign
  • Illustrator
  • Photoshop

Finance & Management
EXPERIENCE

I have about 5 years experience using Xero for preparing quotes and invoices. I also do bank transaction reconciliations and process payroll as well.

SKILL RATING
  • Bookkeeping
  • Payroll
  • Xero

Customer Service & Admin Support
EXPERIENCE

I have over ten years of outstanding track record as a Customer Service Representative. I was with Teletech from January 2009 handling Telstra, the largest telecommunication company in Australia. I was from the Credit Management department, tasked to collect overdue bills and apply credit treatment to mobile, internet, and telephone services. This was done thru both inbound and outbound campaigns. I am confident that I can provide excellent customer service, turning every customer into an advocate of your company, and leaving them happy and satisfied with the service provided. As a collection associate, we were very much exposed to doing negotiations with our customers in terms of making payments or having them extended on a particular date ensuring that customers do not feel harassed, at the same time, not risking the company's profit. I have also been dealing with irate customers calling up when their services are suspended or disconnected due to non-payment and are very much effective in objection handling, making sure that whether they get their services reconnected or not, excellent customer service is provisioned. After quitting the call center environment, I worked as a home-based Customer Service Representative for LeRoche Benicouer Consumer Healthcare. I answered calls mostly from women helping them with their trying-to-conceive journey. The job includes sales and marketing as we promote fertility supplements. Thus we answer common questions about how the product will help them to get pregnant. I was hired as a Customer Service representative for Lydra Group, a creative firm based in Australia. I handle inquiries for laser cutting, fabric printing, wedding invitations, and custom leggings. Inquiries are made thru e-mail, phone calls, and live chat. I prepare quotes and invoices and take orders. This job role requires very keen attention to detail as an error will mean redoing the job over again and causing inconvenience to the customer, as well as profit loss for the company. I have also worked as a Customer Advocate for Ethan and Emma, a baby needs Amazon seller. I make outbound calls to customers who purchased a product on Amazon to check if they are satisfied. I send follow-up e-mails and answer e-mail inquiries from customers. I also do research for products that can be private-labeled.

SKILL RATING
  • Customer Support
  • Email Support
  • Phone Support

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