Bookkeeper • Accountant • General Virtual Assistant

Overview

Looking for full-time work (8 hours/day)

at $15.00/hour ($2,640.00/month)

High school diploma

Last Active

June 26th, 2023 (299 days ago)

Member Since

January 20th, 2020

Profile Description

With more than 10 years of experience providing excellent customer service for several companies, I am confident that I can be a great addition to your company's pool of talent.

My experience working as customer support for Credit Management, handling collections of late and delinquent Telstra accounts, has helped me develop my conflict resolution skills. I usually choose a collaborative approach that leads to solving the actual problem and the responsibility of the outcome is shared. I believe that to be an effective problem solver, I have to be able to reinforce mutual trust and respect.

I am able to work in a fast-paced setup and can work well with others. I take high value in communication with my team, my client, and everyone involved in the company. During my time in a BPO company as a team leader, I took pride in not having any negative attrition as I try as much to maintain a fun and friendly environment for my team, while still being professional.

As a virtual assistant, I give high importance to constant communication with my clients and our suppliers. My most recent employer owns an indoor plants retail store and holds pop-up plant sales every week. I am able to handle multiple tasks from ordering stocks of plants, organizing freight, and hiring manpower.
I have great attention to detail and am not afraid to ask a question in terms of processes that include compliance with accounting company policy and procedures. I value integrity all the time as I see it as the foundation of a great relationship with clients. I have mastered the art of customer service and developed great interpersonal and management skills. I can work with minimal supervision and am highly trainable.

I have a proven track record with customer support by voice, e-mail, and chat. I am experienced in using Zendesk for e-mail inquiries and Tawk for chat support. I manage my task using Trello to keep track of what I have accomplished and am yet to fulfil. I am knowledgeable in Microsoft Office applications, mostly Excel and Word. I am also able to do WordPress content entry and other functions such as adding forms. I have basic knowledge using Adobe applications like Photoshop, Illustrator, and InDesign. I have experience in using Xero for preparing quotes and invoices, reconciliation of received and spent money and processing payroll.

Having said those, know that I am accustomed to working on multiple tasks simultaneously and would love to be able to utilize my skills and grow together with your company.