ECommerce Customer Service, Shopify, Gorgias

Overview

Looking for full-time work (8 hours/day)

at $3.41/hour ($599.98/month)

Post-graduate degree (Masters, Doctorate, etc.)

Last Active

March 24th, 2025 (4 days ago)

Member Since

January 14th, 2020

Profile Description

A dedicated customer service professional with more than half-a-decade of experience in working with customers to resolve inquiries, technical issues, and escalated concerns from order-related issues in e-Commerce, to Food service, and Health-care policies.

I bring a dynamic combination of technical expertise, creative ingenuity, and customer-focused excellence. Renowned for bridging the gap between innovative solutions and exceptional service delivery, I ensure every customer interaction fosters trust and value.

 Passionate about helping brands cultivate loyalty and exceed expectations, I am eager to contribute my skills to a team that prioritizes excellence, innovation, and customer satisfaction.

e-Commerce Platform: Shopify, TheParcelStore, ScanGlobal.
Dropshipping: Gorgias
Customer Support Tools: SalesForce, GoogleChat
CRM Systems: SalesForce, CheckoutChamp, and BOLD Desk (Subscription Management)

Data Entry & Management: Excel, and Spreadsheet: To organize customer shipping and order information.

GoogleDrive: To organize manuals, product certifications, and QA documentations.
Basic and Escalated Troubleshooting: Expertise in diagnosing and resolving a customer's technical issue related to: Digital/Online platforms, mobile applications, device, and regular GPS operations.

Digital Arts, Audio, and Video Editing:
- Clip Studio Paint: Line-art and Digital Arts.
- Da Vinci: Video Editing.
- Canva: Digital Arts.
- BandLab/CakeWalk: Voiceover audio mixing.