Risk Mitigation, Process Compliance, Business Support

Age:

38

Gender:

Male

Location:

Manila, Metro Manila

Tests Taken:

IQ
Score:  125
English
 C2(Advanced/Mastery)

Last Active:

January 25th, 2023 (13 days ago)

Member Since:

January 10th, 2020

I have more than 10 years of experience working in the Business Process Outsourcing industry particularly in the financial lines of business. I have extensive background in customer service (phone, email and chat support). Along the way, I learned and developed skills required in the various capacities I have handled such as:
- Quality Assurance (voice, email, chat and CRM platforms)
- Data entry
- Transcription
- Online Research
- Data Processing/Analysis
- Sales and Order Processing
- Business and Technical writing
- Credit Analysis (Underwriting)
- Document review and verification
- Microsoft and Google applications
- Bookkeeping

Recently, I've been working as a Quality Assurance Analyst responsible in auditing business processes for a US Upgrade to see actual infomunication skill is one of my strongest suits as I converse fluently in English both verbal and Upgrade to see actual info my current capacity, I have been exposed to regular interaction with US partners, managers and business owners. I work well in teams but could also work independently. My current job requires me to have outstanding research skills and in depth understanding of financial regulations as well as federal and state laws.

TOP SKILLS

• Data Entry

• Email Management

• Excel

• Quality Assurance

• Research

• Speaking

• Writing

• Creative Writing

• Technical Writing

• Sales Representative

• Telemarketing

• Community Forum Moderation

• Customer Support

• Email Support

• Phone Support

Office & Admin (Virtual Assistant)

EXPERIENCE

I have more than 5 years of relevant experience related to office and admin support.

SKILL RATING

• Admin Assistant

• Data Entry

• Email Management

• Event Planner

• Excel

• Project Coordinator

• Quality Assurance

• Research

• Transcription

English

EXPERIENCE

English is the medium of communication for the entire duration of my professional career. As a senior team member, I have experience in training and mentoring new Quality Analysts with English as medium of instruction.

SKILL RATING

• Speaking

• Tutoring Teaching

• Writing

Writing

EXPERIENCE

In my current post as QA for Business compliance, a lot of technical writing is involved which includes and not limited to creation of instruction manuals,  process manuals, audit reports and dispute resolution. Moreover, I had been a content contributor for a weekly newsletter with topics ranging from current events, health and sports.

SKILL RATING

• Blogging

• Copywriting

• Creative Writing

• Editing Proofreading

• Technical Writing

• Web Content Writing

Sales and Marketing

EXPERIENCE

I have 3 years background in Sales but those 3 years had been fruitful and fulfilling. One of the highlights of my career is being awarded "Agent of the Year" with sales as major metric. As part of customer support, I was able to maintain a good balance between outstanding customer service and aggressive sales and marketing.

SKILL RATING

• Sales Representative

• Telemarketing

Finance & Management

SKILL RATING

• Bookkeeping

• Payroll

Customer Service & Admin Support

EXPERIENCE

I have more than 8 years of experience in customer support in various mediums (phone, chat, email). Aside from that I also have substantial background as moderator for a few community forum and social media sites (Sports as a specialization).

SKILL RATING

• Community Forum Moderation

• Content Moderation

• Customer Support

• Email Support

• Phone Support

• Social Media Moderation

• Tech Support