Customer Support / Virtual Assistant

Overview

Looking for gig work

at $7.00/hour

Associates degree

Last Active

November 8th, 2023 (163 days ago)

Member Since

January 8th, 2020

Profile Description

I have over nine years of Professional Experience, with BPO and Freelancing background. 

• I have developed strong problem-solving skills. 
• I can understand the client's needs. 
• I can provide action and resolution needed with initiative and common sense.

I have worked with satellite providers, multi-system operators, insurance, healthcare, and e-commerce accounts. I am knowledgeable in utilizing systems like Zoho, Airtable, Freshdesk, Amazon Seller Central, Amazon Workspaces, VICI Dial, and other CRMs.

I can handle a high volume of calls and solve customer concerns in a timely and professional manner. I am flexible. I also have high customer service standards. I have the inspiration to excel, strong interpersonal communication skills, determination, and discipline. 

I'm a motivated, quick learner, and committed individual. Works under pressure, dependable, independent, team player, and multi-tasker. I have good attention to detail and active listening skills. Also, I have self-discipline and time management skills. I am very open to improvement and willing to undergo training, as I know there are still more skills to learn and develop. I am dedicated to contributing to your goals. I assure quality work and always adhere to all my schedules, which is vital in any industry.

Here's the overview of my skills: 
• Email Support 
• Chat Support 
• Data Entry and Research 
• Inbound and Outbound Sales 
• Lead Generation 
• Appointment Setting 
• Inbound and Outbound Phone Support 
• Email Handling/Management 
• Quality Assurance 
• Knowledgeable in using G-suite (Form, Sheets, Docs, Slide) 
• Expert in Google Drive, Dropbox 
• Proficient in Microsoft Office (Word, Excel, PowerPoint) 
• Adobe Photoshop 
• Online / Web Research

I am eager to work with you to provide reliable, high-level solutions to your business. I'm dedicated to my work and always go above and beyond what is needed.

If you are now ready to meet your goals and optimize your business, feel free to reach out, and let's start to discuss how we can work together.