Carmela

SEO - Link Builder | Lead Qualifier | Project Manager

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Overview

Looking for full-time work (6 hours/day)

at $12.00/hour ($1,584.00/month)

Bachelors degree

Last Active

September 14th, 2023 (218 days ago)

Member Since

January 6th, 2020

Profile Description

I have over 10 years of experience in Customer Services, focusing on Project Management. I specialize in order and sales support management froUpgrade to see actual infodium to large-size businesses that handle end-to-end project management support.

Recently assigned to a new project that handles data enrichment and leads sourcing to help grow sales pipeline for the client supported.

I respect and value client deadlines and Service Level Agreements and had consistently met them.

I have a depth background in B2B - business to business project management, working mostly via email and chatting directly with clients and the support team. I have knowledge in telecommunications Wireline and Data services and proficiency in using various software applications/programs including Outlook, Lotus Notes, Microsoft Word, and Excel.

I have handled email, chat, voice, and non-voice accounts, which will make me very versatile and suitable. I am very focused and dedicated to my work and work well under pressure. I have shown a professional demeanor all throughout my business career, with strong written and oral communication skills.

I can prioritize tasks, manage multiple and tight deadlines, and can work well with the team. I have excellent customer service and support skills. I am a team player but can very much work independently with very minimal supervision most of the time. I am very keen on details and I believe that time management is the key to working efficiently.

Communication has always been the key to developing a good rapport with different partners and I assure my clients that they are updated on a regular basis and timely manner. I pride myself on the highest quality of work and dedication over the years.

Top Skills

Office and Administration » Email Management

Other Skills

Customer Support

Customer Support » Phone Support

Office and Administration » Data Entry

Customer Support » Phone Support » English Speaking

Real Estate » Appointment Setting

Real Estate » Lead Generation

Customer Support » Email Support

Office and Administration » Microsoft Excel

Office and Administration » Personal Assistant

Basic Information

Age
41
Gender
Female
Website
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Address
Quezon City, Metro Manila
Tests Taken
IQ
Score:  118
DISC
Dominance: 28%
Influence: 9%
Steadiness: 28%
Compliance: 35%
English
B2(Upper Intermediate)
Uploaded ID
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