Customer Service Expert/ Sales Expert/ Virtual Assistant

Overview

Looking for part-time work (4 hours/day)

at $20.00/hour ($1,760.00/month)

Associates degree

Last Active

April 12th, 2024 (8 days ago)

Member Since

January 4th, 2020

Profile Description

I have been working in the BPO industry for nine years. I have experienced to be a part of the back office team where in we process orders and leads and been doing outbound calls to customers which is part of the process we do. I have been a Technical Support Representative as well with an American account where in we provide assistance in troubleshooting the devices of the customer. I became a Sales Representative
as well, from pitching and closing a sale to processing the order the entry and have experienced to offer upgrades. My recent experience is Customer Service, i have been doing it for five years now.


 
Experience
Sales/ Customer Care Representative
(for Utilities Account)
01/2016-Present,
Tata Consultancy Services
Handle customer inquiries, complaints, billing
questions and payment extension/service requests. Helping customers to
connect their electricity and gas connection on a timely manner and check the
best offer to help them out to have customer satisfaction.
 
 
 
Key
Accomplishments:
Managed a high-volume workload within a deadline-driven environment.
Resolved an average of 550 inquiries in any given month and consistently met
performance benchmarks in all areas (speed, accuracy, volume).
Winning as a top agent with integrity month by month guided with
correct policies and procedures and doing what is always right.
Became the lead “go-to” person for new reps and particularly
challenging calls as one of the company’s primary trainers of new and
established employees.
Helped company attain the highest customer service ratings (as
determined by external auditors) -- earned 100% marks in all categories
including communication skills, listening skills, problem resolution and
politeness.
Officially commended for initiative, enthusiasm, tenacity,
persuasiveness, intense customer focus and dependability in performance
evaluations.
Completed voluntary customer service training to
learn ways to enhance customer satisfaction and improve productivity.
 
 
 
 
Sales/ Customer Care Representative

02/2014-08/2015,
Startek Phils Inc. Angeles City
Handle customer inquiries, complaints, billing
questions and payment extension/service Upgrade to see actual infolm angry callers, repair
trust, locate resources for problem resolution and design best-option solutions.
Interface daily with internal partners in accounting, field services, new
business, operations and consumer affairs.
Key
Accomplishments:
Managed a high-volume workload within a deadline-driven environment.
Resolved an average of 550 inquiries in any given week and consistently met
performance benchmarks in all areas (speed, accuracy, volume).
Became the lead “go-to” person for new reps and particularly
challenging calls as one of the company’s primary trainers of new and
established employees.
Helped company attain the highest customer service ratings (as
determined by external auditors) -- earned 100% marks in all categories
including communication skills, listening skills, problem resolution and
politeness.
Officially commended for initiative, enthusiasm, tenacity,
persuasiveness, intense customer focus and dependability in performance
evaluations.
Completed voluntary customer service training to learn ways to enhance
customer satisfaction and improve productivity.
Customer Service/ Technical Care/ Sales Representative Agent Agent

05/2011-
02/2014, TeleTech , City of San Fernando Pampanga
Handled incoming calls from policyholders,
responding to inquiries, resolving problems and correcting policy errors.
Provided quotes and executed online policy changes for auto, home and excess
Upgrade to see actual infoed consultative selling techniques to provide leads for
telesales personnel.
Key
Accomplishments:
Recognized as “Best
Global Representative” in May 2013. Ranking was based on accuracy, customer
service, duration of calls and availability.
Co-developed on-the-job
training program that reduced training time from eight weeks to five.
 
Sales Consultant

10/2010-04/2011,
Chris Sports, Sm City Clarkfiled Pampanga
Provides
excellence assistance and knowledge to customers.
Performs
daily, weekly, and monthly inventory for items covered.
 
Cashier

07/2010-10/2011,
Ace Hardware, Sm City Clarkfiled Pampanga
Assists
and collects payment for customers.