Customer Service - Virtual Assistant

Overview

Looking for full-time work (8 hours/day)

at $5.00/hour ($880.00/month)

Bachelors degree

Last Active

April 20th, 2024 (5 days ago)

Member Since

January 3rd, 2020

Profile Description

I worked as a customer service and credit-granting specialist for 5 years.

Being a customer service and credit-granting representative I help customers with their billing inquiries, decline or approve transactions, make payments, change due dates, request credit line increase or decrease, update their profiles, process disputes, file fraud cases, assist with tracking their package through UPS, FedEx or USPS.

As a Customer Service and Credit Granting Specialist, I’m responsible for supervising, training, and guiding call center agents in performing their duties. My main responsibilities also include providing support, submitting reports, doing follow-ups, and resolving problems and complaints via phone and email.

I also worked from home as a Transfer Agent for a year. As a transfer agent, we do outbound calls and pre-qualify the leads for a debt consolidation program. I will be the one to talk to them first, sell our service, let them know why they need it, and gain their trust. I do the screening or filtering of leads. Once I gain their trust, that's the time that I'll connect them to a program specialist for more detailed information about the programs we offer.

I also became an administrative assistant for 10 months at a real estate management company where I assist homeowners with their inquiries whenever they call or email us about their bills, and information updates, provide them with payment options, and route them to the property manager if an urgent matter and needed to be fixed in person.

I was also a sales assistant in an eCommerce company where I helped sales professionals manage their emails and schedule meetings.

Currently, I am a project coordinator for a property damage emergency services company. The company provides restoration services for businesses and homeowners who have experienced water damage, fire damage, or other types of disasters. I make sure that the needed documents are signed and submitted on time, ask the estimator or the client if there are missing ones. I also do enter data of the estimates in the Xactimate app, and administrative jobs.