Hello! Welcome to my profile! I'm
Professionally, I have 8 years of experience. The following are listed below.
Technical Support Representative (TSR)
Sutherland · Full-time
Sep 2015 - Dec 2020 · 5 yrs 4 mos
Philippines - On-site
> Resolved technical issues across multiple systems and applications for customers and end-users across various time zones.
> Used ticketing systems to manage and process support actions and requests.
> Translated complex technical issues into digestible language for non-technical users.
> Assisted customers in identifying issues and explained solutions to restore service and functionality.
Relationship Manager
Alorica · Full-time
Feb 2021 - Jul 2021 · 6 mos
Philippines · Hybrid
> Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
> Providing support to cardholders by reviewing their transaction history and raising the issue to the fraud department for any unknown transactions and charges made on their card.? Assisting inquiries from non-cardholders and providing offers.
> Achieved goals for the sale of bank products and services and exceeded performance metrics for customer service.
Customer Contact Representative
Advance Agility · Freelance
Aug 2021 - Oct 2021 · 3 mos
United States · Remote
> Greeting our clients and giving exceptional support to all visitors to our website.
> Giving customers updates on their training schedules.
> Updating our backend Excel spreadsheet for all adjustments requested by our customers.
Nurse Champion
VitaWerks · Freelance
Oct 2021 - Mar 2022 · 6 mos
California, United States · Remote
> Contact nurses to check availability and willingness to take available shifts.
> Forward the nurse's information to the hospital once the nurse agrees to take a shift.
> Records approved shifts in an Excel file for backup. Adds approved shifts to the company's mobile application available on Google Play Store and Apple Store.
> Sends SMS to nurses regarding available positions.
> Makes outbound calls for urgent matters.
> Receives inbound calls and
Customer Support Specialist
Workwize · Full-time
Mar 2022 - Dec 2023 · 1 yr 10 most
Netherlands · Remote
> Supporting customers by answering their questions and issues by gathering data, analyzing needs, evaluating possible resolutions, and implementing the best solutions.
> Recommended solutions to complex situations through research and critical thinking and escalated customer to supervisor for enhanced support.
> Liaised with internal teams to resolve customer concerns, escalate issues, and serve as a company ambassador
> Shared strategic insights with interdepartmental teams regarding customer experience and service-related trends to improve service delivery.
Currently, my wife and I are on a journey of continuous learning, acquiring new skills to enhance our personal and professional growth. I'm excited to connect, collaborate, and explore opportunities with like-minded individuals. Let's make meaningful connections and build a future of success together!
“My Filipino specialist who is absolutely amazing..go get your OFS today!”
Eden Einav
SEE MORE REAL RESULTS“The more I stepped away from it, the more successful our Chanel became!”
- Jim Orr
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