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Customer Service Representative, Chat and Back office

99 ID PROOF
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EXPECTED SALARY
Php 40,000.00/month
( $761 USD )
EDUCATIONAL ATTAINMENT
Associates degree
AVAILABILITY
40 hrs/wk
( $4.40 USD/hr )
EXPERIENCE OVERVIEW
7 years experience in BPO industry
BASIC INFORMATION
Age:
34
Gender:
Male
Location:
Las Pinas
Tests Taken:
IQ
Score:  123

DISC
Dominance:18%
Influence:7%
Steadiness:36%
Compliance:40%

English
 C2(Advanced/Mastery)
Last Active:
February 2nd, 2023 (3 days ago)
Member Since:
December 21st, 2019
SKILL SUMMARY

My family and friends nicknamed me Jobs, Jobs, or Vit. I am interested in reading, writing, research, arts, and sciences.

A few projects, I am currently working on;
- learning to play the ukulele (Beginner level).
- learning the Spanish language (Beginner level).
- studying data analytics (Beginner level).
- studying Google Ads (Beginner level).

I consider myself highly trainable due to my eagerness to Upgrade to see actual infoegrity and respect in the workplace are the values my parents taught me. I am a firm believer of taking initiative and being efficient are what make a conducive working environment not only for myself but also for my colleagues, hence, being a team player.

Through years of experience as a customer service and technical representative in the BPO industry, I have gained skills and knowledge that I can share with my future clients for business growth. I have been assigned and promoted to different roles which is a testament to how my previous employers trust my results. Additionally, I am assisting our family business' (Demolition and Construction) social media account, particularly a Facebook business page - wherein I manage auto-responses, paid ads, marketing video, and photo creation, and response to possible leads.

Tools that I am familiar with;
- Microsoft 365 / Office
- Google Suite
- Canva
- Photoshop CC 2019
- Zendesk
- Livechat
- Amazon Connect
- Freshdesk
- Optus Wholesale
- Aircall
- Slack
- Upgrade to see actual info
- Salesforce
- Claim Centre
- Facebook Business Suite

Lastly, my competencies and skills;

Marketing
- Creating marketing materials for online
- Blog research and writing
- Social media management

Administrative Support
- Business correspondence and team collaboration
- Creating presentations and spreadsheets
- Data entry and research

Customer Service
- Maintaining and updating customer records
- Aide in business development
- Handling and resolving customer complaints

It will be a great opportunity to work with you, and together we can share business insights to reach your ultimate business goals. You can also reach me via WhatsApp, Upgrade to see actual info, or Skype. I look forward to hearing from you.

WORKER SKILLS
TOP SKILLS
  • Admin Assistant
  • Data Entry
  • Email Management
  • Research

Office & Admin (Virtual Assistant)
SKILL RATING
  • Admin Assistant
  • Appointment Setter
  • Data Entry
  • Email Management
  • Event Planner
  • Excel
  • Human Resource Management
  • Personal Assistant
  • Project Coordinator
  • Quality Assurance
  • Recruitment Assistant
  • Research
  • Transcription
  • Travel Planning

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