Current Employment Status:
Hired Full Time on Jun 10, 2020
ABOUT ME:
Technical Support Specialist with over 10 years of customer service experience providing exceptional assistance to clients and end-users regarding hardware and software issues.
• I am a very dedicated person with upright work ethic. Honesty is one of the key benefits to have a successful career.
• I have Strong Technical background with good problem-solving, multitasking, and organizing skills.
• I am a fast-learner. I love doing self-study just about anything especially if it helps me with my job.
• I am a self-starter. I have proven initiative and I can definitely work with less to zero supervision.
• I value delivering service on time. I am not comfortable leaving tasks unfinished, even household tasks.
• I am flexible and would always be ready to adapt to different circumstances.
• Quality of service is my top priority. For me, this is very important as this is the way you can gain client’s trust.
SKILLS:
• Knowledge and understanding of Microsoft Windows performance monitoring, system vulnerabilities, security issues and troubleshooting.
• Strong familiarity with the internet (Web/Internet research)
• Knowledgeable with Microsoft Office applications (i.e. Word, Excel, Outlook, PowerPoint, etc.)
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• Creating Landing pages with ClickFunnels
• Basic web design using CMS tool like
• Project/Collaboration tools like Asana,
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• CRM: Hubspot, ConnectWise Manage, Zomentum
EXPERIENCE:
TECHNICAL SUPPORT SPECIALIST II
Convergys Phils. (now Concentrix Phils.) - March 2013- March 2019
My role was to provide technical solutions to clients for Microsoft products. Everyday activities include Handling customer technical support cases through phone and
CUSTOMER SUPPORT ASSOCIATE
Kudo Support Incorporated - Aug.2010 - Feb. 2012
My role was to help customers with product complaints and questions, give customers information about products and services, take orders, and process returns and provide technical support for hardware issues. Overall, ensure customer satisfaction and provide professional customer support.
“My Filipino specialist who is absolutely amazing..go get your OFS today!”
Eden Einav
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