f 94d1dd0c088

Customer Service Representative

97 ID PROOF
Timeproof:
EXPECTED SALARY
Php 25,000.00/month ( $525 USD )
20 hrs/wk ( $5.97 USD/hr )
EDUCATION
Bachelors degree
EXPERIENCE
19 years in BPO Industry
BASIC INFORMATION
Age:
36
Gender:
Female
Tests Taken:
None
Last Active:
2020-04-25
Member Since:
2019-12-03
SKILL SUMMARY

I'm assisting all of the customer through Chat, Email and do outbound call if necessary. I'm receiving 2 chats at a time, answer 2 emails at a time and do outbound call if the chat ended and if we need more information about the customer concern for faster transaction.
As previous Subject Matter Expert, I've created a google sheet contains the summary of the performance of the whole team which I manage and update from time to time.

WORKER SKILLS
TOP SKILLS
  • Admin Assistant
  • Appointment Setter
  • Data Entry
  • Excel
  • Personal Assistant
  • Quality Assurance
  • Speaking
  • Writing
  • Customer Support
  • Email Support
  • Phone Support

Office & Admin (Virtual Assistant)
SKILL RATING
  • Admin Assistant
  • Appointment Setter
  • Data Entry
  • Email Management
  • Excel
  • Personal Assistant
  • Quality Assurance
  • Recruitment Assistant
  • Research

English
EXPERIENCE

I've been with the BPO industry for 19 years and I'm currently employed at TaskUs

SKILL RATING
  • Speaking
  • Translation
  • Writing

Customer Service & Admin Support
EXPERIENCE

For 19 years of my BPO experience, I was able to handle telco accounts, loan, credit card, food accounts and insurance account both local and international.

SKILL RATING
  • Content Moderation
  • Customer Support
  • Email Support
  • Phone Support
  • Tech Support

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