Jhu-An

Highly Skilled in Customer Service 

15 ID PROOF
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Overview

Looking for full-time work (8 hours/day)

at $4.60/hour ($809.60/month)

Bachelors degree

Last Active

February 28th, 2024 (57 days ago)

Member Since

December 3rd, 2019

Profile Description

I am highly skilled in customer service and aspiring virtual assistance. I have 20 years of experience in the BPO sector. I have had a leadership background for 5 years and have handled more than 18 agents. I enjoy what I do; therefore, I work swiftly, confidently, and effectively. I am cautious about managing my time and never sacrifice quality for quantity. I've handled retail, food delivery, telecommunication, insurance, loans, ride app, and other accounts for more than 20 years. I can interact with the customers via chat, email, inbound, and outbound. 

Top Skills

Customer Support

Experience: 10+ years

Considering I have worked in this field for 20 years, I have to admit that I have exceptional customer service abilities.

Office and Administration » Data Entry

Experience: 5 - 10 years

I can confidently state that I offer the greatest data input services. ensuring that every detail is accurate and sending the reports on time.

Office and Administration » Email Management

Experience: 5 - 10 years

I must stay on top of my emails as a team leader to make sure I respond to every email that comes in. I commit to responding to every email, especially the urgent ones. To ensure that everything is in its proper place, I made a label.

Other Skills

Customer Support » Email Support

Customer Support » Phone Support

Office and Administration » Microsoft Excel

Experience: Less than 6 months

Customer Support » Phone Support » English Speaking

E-Commerce » Inventory Management » Quality Control

Experience: Less than 6 months

Office and Administration » Data Analytics

Experience: 2 - 5 years

With the tools the client gave me, I was able to compile data that would allow me to assess the team's overall performance.

Basic Information

Age
39
Gender
Female
Website
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Address
Tests Taken
IQ
Score:  120
DISC
Dominance: 35%
Influence: 33%
Steadiness: 20%
Compliance: 12%
English
C2(Advanced/Mastery)
Uploaded ID
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