1. Currently working as a SME/TSR2 for Lending/Financing company based in the US.
2. Handled a team of Sub-contractors under Access Control Security mostly based around Southern California, our main office is at Northridge,CA.
3. Service being offered is mainly regarding Security and Patrol Services for both Private and Public concerns and projects.
4. Acts as an escalation whenever client inquiries are being raised for the company and its sub-contractors. (B2B Contacts)
5. Tasked to resolve issues regarding service deliverance.
6. Tasked to ensure quality of service.
7. Do courtesy calls and ensure client instructions are delegated to the relevant departments for them to be rendered. (B2B Contacts)
8. Handles time sheet clearance for our guard employees.
9. Proficient on using Outlook, MS Word and Excel.
10. Have experience using tools like: Dispatch, Salesforce, InTime32, Celayix, Silvertrac, ACT!, Zendesk and Stripe
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